Karen Maddock Email & Phone Number

Tacoma, Washington

Greater Seattle Area

• Worked to redesign two web sites and automate processes. Reviewed existing processes and identified redundancies. Found many opportunities to improve work efficiency and quality. Implemented new processes and workflows.
• Project Concept/Design: Facilitated the redesign, branding and subsequent launch of a new corporate web site.
• Project Implementation: Supported the creation and implementation of a new employee benefits site for clients.
• Project Management: Managed several process improvement and automation projects.
• Workflow Automation: Worked with key stakeholders to defined optimum workflows. Updated Salesforce to implement the new processes.

Bellevue, WA

• Led cross- functional teams and was accountable for the planning and management of several technical projects with 4-16 test cases each. Supported the ORT/PDU Testing and MyAT&T eCommerce Services division. Owned.
• Project Leader: Collaborated with multiple team members to define and detail the project scope, requirements and objectives, as well as determine strategy and implementation.
• Process Management: Partnered with key stakeholders including testers, developers, business owners and project managers to facilitate and coordinate appropriate testing.
• Process Improvement: Reviewed and analyzed results, corrected defects/inefficiencies, retested to verify improvement.
• Relationship Management: Built and maintained strong relationships with team members and drove the completion of projects ahead of schedule.

Bellevue, WA

• Partnered with clients to develop and design web sites and deliver strategic solutions to improve the user experience of their sites. Identified areas of opportunities and provided effective and innovative solutions to.
• Project Concept/Design/Implementation: Hired by a start-up company that creates web portals for large housing communities to serve as the subject matter expert responsible for driving the creation of the website..
• Project Management: Oversaw and managed the design and delivery of all web initiatives and development for a clients’ web portal, mobile and corporate site.
• Client Relations: Communicated and interfaced with all key stakeholders during projects and focused on delivering effective solutions to meet client’s specific needs.

Huntington Beach, CA

• Managed the creation and maintenance of all web presences for a $4 billion dollar company. Helped grow annual gross revenues of an eCommerce site from $47 million per year to $895 million per year over a five year.
• Project Management: Oversaw all eCommerce projects including 3 major redesigns and ensured project completion met deadlines.
• Time/Cost Control: Collaborated with internal teams including Marketing, senior leadership, designers and developers, as well as outside vendors to ensure all projects were completed on time and under budget.
• Leadership: Directed the change management process for all sites.
• Project Implementation: Created and managed the internal reporting web site as well as the implementation of SharePoint 2007 for the corporate intranet site.
• Business Results: Conducted focus groups, resulting in a 30% increase in the eCommerce conversion rates.

Los Angeles, CA

Telecommunications company offering phone and Internet services to small and medium-sized businesses across California and Nevada.Tapped by former client to administer all web initiatives, including external corporate site, externalagents site, intranet, and web applications developed for customers. Directed all phases of webprojects, spanning requirements.

Seattle, WA

Creates, designs, and delivers private-label portal solutions for TV and radio stations, including real estate resources and information.Led implementation team. Established project schedules and ensured that resources were available and capable of delivering projects on time and within budget. Interfaced with clients as technical resource. Attended trade.

Issaquah, WA

E-commerce solution provider offering hosting and branding package.Created web user interface designs and updated look and feel of client sites into back-end e-commerce code.Received rave reviews from major clients, including Microsoft and Kinko’s.Improved look, feel, and usability of client’s sites.Optimized user experience through enhancing code and.