Karen Schellhaass Email & Phone Number

Saint Paul, MN, US

Minneapolis, Minnesota, United States

Elko New Market, Minnesota, United States

Manage incoming annual donations of about $100k and budget for veterinary care, food, supplies, events spending for a regional non-profit animal rescue.  Upgraded from Quicken, to QuickBooks Desktop, to QuickBooks Online to increase integration with Square and PayPal, increase reporting capabilities, and increase efficiency to submit quarterly state.

Further @ Eagan, MN

Consulting Business Analyst - Contracted to Further @ Eagan, MN and Optum @ Eden Prairie, MNFurtherDeveloped and revised requirements, use cases, and acceptance criteria for IT system replacement projects with a team of 20+ Marketing, User Experience, Subject Matter Experts, and Developers. OptumTo implement a new consolidated Issue Tracking System by.

Greater Minneapolis-St. Paul Area

Consulting Business Process Engineer at a Financial Services Organization.Gathered and consolidated current banking process information to provide executive management with information to make executive policy changes and compliance action. Interviewed teams to draw out details and document current processes; analyzed processes to document control points.

Mayo Clinic

Consulting Project Manager - supporting application and data migration project to EPIC.To consolidate hundreds of separate Mayo-developed Electronic Medical Records systems (EMRs) into a single Electronic Health Record system (EHR), coordinated a team of 100+ analysts, clinicians, and vendor experts. Managed several workstreams in enterprise-wide.

Plymouth, MN (Telecommuter)

Led concurrent development projects for the workflow and ordering management tool while improving key infrastructure provisioning and operational processes. Acted as Project Manager for the System Performance, Backup, and Recovery testing. Reduced workflow development time by 20%, by applying Six Sigma and LEAN concepts to redesign and create modular.

Collected client business requirements, collaborated with internal teams to develop technical solutions, system enhancements, and process maps to analyze and improve productivity. Persuaded potential clients to select our services and managed their roll outs. Successfully launched a new application. Developed and presented supporting documentation such as.

Support the implementation and delivery of standardized, cost-effective, quality IT services.* Gather and analyze requirements to develop specifications for enhancements.* Identify infrastructure service delivery process improvements to support the requested enhancements.

Managed simultaneous client projects and identified product and services upsell opportunities. Provided clients with cost analysis, scope management, and revised project timelines during implementation of Service Management products for Access Management, Incident, Problem, Request, Asset, Change, and Knowledge Management. Earned 90% client satisfaction.

Answered questions on product functions, integration, and marketing materials. Worked with internal groups to develop key business metrics to enhance product development, product marketing, and field support. Analyzed, enhanced, and set baseline for Support Center training and daily processes.➢ Mentored the team; developed 20-hour instructor-led technical.

Services Delivery & OperationsDefined a model for product implementation services based on functionality. Practiced Six Sigma and LEAN techniques on Service Offering Development process to standardize and simplify the development methodology. Created and coordinated release of Services Development and Project Management Training Program; co-developed and.

Overland Park, Kansas

At the time, the company was known as Yellow Services and was the IT division for Yellow Freight. Today, the company is known as YRCW.Administered and maintained 140+ Sun and AIX servers and system applications, including kernel core dump analysis and performance tuning. Focused on Business Continuity and Disaster Recovery Planning and evaluated new.

Educated students in Sun Solaris 2.X system administration and system fault tolerance courses. Major topics included: NIS+, NFS, installation, troubleshooting, boot process/run scripts, and core dump analysis.  Administered a four-classroom network of 50 nodes, plus the mail, NFS, and JumpStart servers.  Coached and evaluated junior instructors to.