Karen Mark Email & Phone Number

United States

• Drive profitable sales and revenue by providing strong leadership and guidance to create a store environment focused on customer service and employee satisfaction. • Support and work with manager, production leaders, supervisors and associates to ensure quality execution of store operations according to organizational guidelines. • Partner with participant liaison and case managers to develop, train and assess active participants in our stores missions programs.

• Built and led a sales culture in electronics and throughout the store that puts the guest first by modeling, coaching, and recognizing great guest service.• Ensured that the electronics team is always available through staffing and training, and recognizes the importance of product knowledge in order to create an amazing guest experience within the electronics/entertainment area.• Championed new technology, process, and business changes such as: .com, cartwheel, and order online pickup; process improvements for maintaining in stocks, and enhanced business categories to drive sales. • Performed additional leader on duty routines as scheduled, that include overseeing total store operations, responding to guest service requests and issues, prioritizing and delegating store team workload and responding to staffing concerns.

Completed Bachelors Degree

• Collaborated with teams on business development in Young Mens & Jr's Ready to Wear; resulted in tripled size and the #2 ranking business category for store.• Led and moderated direct report team through change process for company acquisition.• Facilitated training & troubleshooting of new processes (i.e. pricing, signing, reverse logistics).• Managed the execution of merchandising strategies for store liquidation, maximized productivity; resulted in exceeded sales goals of 19% and reduced expenses by 10%.• Received leadership award for sales through effective analysis and merchandising.• Directed special projects, such as seasonal merchandise fill-in, plan-o-gram initiation, pricing/signing/placement execution best practices, inventory processes.• Implemented training/coaching process for merchandise team; resulted in increased performance; awarded #1 Merchandise Team.• Led operational tasks such as merchandise processing, logistics, shipping/receiving, profile/utilization of back room/dock areas, charge backs/damages/salvage.