Karen Markiewicz Email & Phone Number

Columbia, Md

Baltimore, Maryland Area

Led the division's operating expense budget from inception to senior management review, responsible for financial monthly expense close, reconciliations, quarterly reporting, and annual regulatory expense schedules. Understood, interpreted, and reviewed expense allocations methodologies for over 100 division product annually; revised when appropriate.Managed controls over the expense reporting process and properly documenting SOX controls resulting in the division being fully compliant with GAAP, IFRS and Statutory accounting principles and practices.

Denver, Co

Managed a test project of 50 back office agents working in India and coordinated the move of 20+ processes to grow the India center to 250 productive & support staff within six months, ensuring tight internal transition deadlines were met. Consistently met KPI's for customer correspondence, qualitative call monitoring, and customer email response time. Handled vendor relationship with annual contracts that grew from $2M to over $10M annually. Recognized opportunities, analyzed data, and developed strategies for the center.Coordinated with internal experts to provide the vendor support in the areas of work flow, productivity, training, quality, and technical issues; as well as worked with MCI executives on writing the vendor contract.

Denver, Co

Managed four vendor reporting teams in sales tracking, reporting and research, contract compliance, and cost center contest implementation to ensure accuracy and optimize performance results. The outsourced Customer Service centers were located in Texas, South Carolina, New York, and New Mexico - total headcount of 1000+ agents.*Winner of MCI Circle of Excellence*

Denver, Co

Directed a team of three sales channel analysts who reviewed marketing campaign response rates, calculated call volumes, estimated staffing levels, projected sales, and forecasted revenue for 4,000 agents in Direct Response, Inbound Telemarketing and Customer Service.Established weekly and monthly reporting summarizing marketing and sales results by regional director.*Winner of MCI Circle of Excellence*