Karen Markowitz Email and Phone Number

Manage the office of a policy focused nonprofit. Duties include assisting with operations, database and constituency management, communications and social media, scheduling, coordinate travel and event needs, design/editing quarterly newsletter, and general office management.

Lead special projects, including new business transitions and continuous improvement projects.Gather data using analytics, design dashboards and graphs to identify goals and track progressWork cross-functionally with many levels of management and business unitsDocument competitive market research, manage survey using data to direct changeCoordinate Solutions Center service videos.

Contributed to cross-functional special projects supporting key initiatives Lead front office initiative for electronic order submissionDeveloped high level demos for cross-functional managers and channel partnersUtilized project methodology to meet goals

Lead the front office transition of logistics to company owned distribution center Developed comparison documentation, action lists, and new business processes for Go LiveFacilitated Sales Workshop, traveled with sales to present new distribution methods to dealersLead team of customer service representatives as point of escalation/contact at Go Live

Provided excellent customer service to dealers via phone, entered accurate, timely ordersExceeded metric goals for Initial Quality, #orders processed, and delighting the customerActively volunteered to work with new customers, market areas, products, and methodologies Chosen to pilot new sales support operations and multiple other special projects

Created a new consignment program from scratch for our largest retail customerMonitored data to comply with Sarbanes-Oxley requirements

Provided solutions to employees with HR questions/concerns (HR)Conducted New Employee Orientations (HR)Supported teachers as they navigated through a new classroom software program (SASIxp)

Promoted to "Customer Service Champion" within one yearLead operational transitions with new business acquisitions, including on-site travelProvided coaching and training to service team with new SAP functionality and process changes

Coordinated all HR policies to roofing plant (125 employees), Educated employees on HR policies, Administered payroll and benefits. Assisted Managers with staffing and employee issues, wrote an Affirmative Action Plan for the site.

Provided support to the Human Resources Generalists and VP of Human Resources