Karen Scott Email and Phone Number

Responsible for launching, and product owner for agile development of SAP Fiori for 800-person field sales organization, and maintaining 80%+ Field engagement post-launch. Oversee ongoing enhancement/defect pipeline to drive meaningful improvements based on Field feedback. Manage Sales Advisory Council, a group of top-performing sales professionals who provide feedback to sales and home office leadership. Champion efforts to streamline communications and identify opportunities for efficiency to maximize selling time. Hold leadership position on internal Diversity & Inclusion task force.

Led sales operations teams supporting three sales and client management organizations of nearly 1000 people, and acted as chief of staff to Vice President of Sales. Managed operations team supporting 300-person Customer Service and Support organization. Protected customer-facing time by managing communications, organizing information, and promoting productivity tools. Launched salesforce.com to sales organization, and drove continued adoption and engagement with CRM tools / Salesforce.com. Championed efficiency tools to drive revenue and maximize customer-facing time. Managed relationships and contracts with third-party vendors. Executed and produced channel-wide sales meetings while keeping within provided budget. Provided business analytic and reporting data.

Managed new hire and ongoing training needs of 200-person inside sales and account management organization. Developed and launched training to increase use of efficiency tools including salesforce.com, Time Trade, Glance and WebEx. Used the ADDIE method to develop training certification programs for high-value products.

Developed and delivered training for new hires and tenured sales representatives on a variety of topics including attorney workflow, Westlaw, litigation solutions and CRM systems. Responsible for large-scale training initiatives to drive business objectives including company-wide sales process training and high-value product launches. Managed just-in-time, and distance learning resources.

Responsible for all aspects of new hire training program including developing and writing curriculum, conducting training and handling administrative responsibilities. Provided ongoing staff training through classroom and e-learning methods. Completed training coursework on ADDIE process and principles of adult learning.

Provided research search assistance to Westlaw customers while promoting unique features and benefits. Sent qualified leads, that resulted in upsells and increased revenue to sales professionals. Developed and led in-person Westlaw training to clients at law firms and law schools. Selected to mentor new employees.

Conducted qualitative B2B and B2C market research interviews via cold calling and executed company-sponsored interviewing techniques to uncover details. Drafted post-call interview summaries for clients. Assisted in the management of multiple market research projects, including development of interview guides, organization and copy editing of interview summaries. Selected as copy editor for client-facing project and interview summaries.

Contacted consumers and professionals to participate in focus groups and market research studies. Followed client-provided questionnaires and filled focus groups based on specified criteria. Provided regular updates to company database of prospective recruits.