Partner Relationship Management:- Build and maintain relationships with education and community leaders.- Serve as the main point of contact for national partners.- Lead strategic discussions and pursue new partnership opportunities.- Develop and execute onboarding plans for national partners.Solution Implementation & Adoption:- Oversee smooth partner onboarding and adoption of our platforms.- Collaborate with product teams to enhance solutions based on partner feedback.- Scale implementation strategies for large national partnerships.Success Metrics & Reporting- Define and track KPIs related to student outcomes and partner success.- Present regular reports and maintain national partner dashboards.- Align performance metrics with organizational goals.Training & Support- Lead the creation of training programs and support materials.- Manage a responsive support system for partner inquiries.- Design scalable training strategies, including virtual and train-the-trainer models.Continuous Improvement- Implement feedback loops for process improvement.- Stay informed on industry trends and contribute to national scaling efforts.- Foster a culture of collaboration and innovation within the partner success team.

Lead strategic account management for a portfolio of higher education partners, aligning their goals with organizational objectives to drive a consistent 5% year-over-year enrollment increase.Develop and execute talent pipeline strategies, connecting college graduates to industry opportunities and facilitating smoother transitions from education to the workforce.Advise partners on adult learner strategies, leveraging data-driven insights and dashboards to connect industries with community colleges, enabling scalable workforce development solutions.Provide strategic guidance to key partner contacts, enhancing engagement and satisfaction by addressing day-to-day inquiries and offering long-term, scalable solutions.Collaborate with cross-functional teams to resolve escalations, prioritize partner needs, and drive project success, ensuring smooth delivery and high-quality outcomes.Spearhead operational account management, including billing coordination, communication of program changes, and system updates, resulting in more efficient partner operations.

• Led policy strategist responsible for the 87th legislative session policy priorities. • Oversaw office management & team development. • Represented House District 102 and Representative Ramos in policy briefings with the State Governor, TEA, Commissioner Mike Morath, Dallas Health and Human Services, the Texas Department of Emergency Management and in various legislative updates• Created and developed internship programs for specialized internships in policy and communications and for local high school students respectively• Overhauled branding guidelines, social media coordination, monthly newsletters, media relations, and a full website revamp (in English and Spanish).• Developed and implemented educational and outreach initiatives directed at serving the community, including but not limited to voter registration drives, community clean ups, and monthly town halls (now virtual).• Developed and engaged in relationships with nonprofit organizations, local government, faith-based organizations, and school districts for a thorough district overview.• Liaison for governmental offices and community organizations• Principal coordinator for constituent services strengthening ties with thecommunity by developing partnerships between the government and constituents, local government, faith-based organizations and school districts• Facilitated and advocates on behalf of individual constituents by coordinating with state and local government agencies to resolve constituent issues

• Oversees and leads the HD 102 steering committee (consisting of 6 different taskforces)• Represents House District 102 and Representative Ramos in policy briefings with the State Governor, TEA, Commissioner Mike Morath, Dallas Health and Human services, the Texas Department of Emergency Management and in various legislative updates• Created and developed internship programs for specialized internships in policy and communications and for local high school students respectively• Responsible for a full media overhaul including new branding guidelines, social media coordination, monthly newsletters, media relations, and a full website revamp (in English and Spanish).• Develops and implements educational and outreach initiatives directed at serving the community, including but not limited to voter registration drives, community clean ups, and monthly town halls (now virtual).• Develops, fosters and engages in relationships with nonprofit organizations, local government, faith-based organizations, and school districts for a thorough district overview.• Liaison for governmental offices and community organizations• Principal coordinator for constituent services strengthening ties with thecommunity by developing partnerships between the government and constituents, local government, faith-based organizations and school districts• Facilitates and advocates on behalf of individual constituents by coordinating with state and local government agencies to resolve constituent issues

• Created and successfully implemented a scalable three-step program for grassroots civic engagement.• Recruited, trained, and managed over 100 Latinx leaders ages 16 to 35 throughout North Texas, creating student chapters in almost a dozen universities. Facilitated the Jolt Leadership Institute in Dallas and Houston.• Represented Jolt in various National settings, including speaking at the Environmental Grant Writers Association Conference, and at the National Democratic Redistricting Committee.• Secured and led events with world-renowned artists that have been covered in national & international media including AJ+, and Time Magazine.• Created Volunteer tracking databases, student trainings, project management tools, leadership development presentations, and volunteer training sessions (in voter registration, public speaking, project management, etc).• Established coalition participation with the North Texas Immigration and Education Table, setting the organization up for additional funding opportunities, and facilitated relationships with other potential and current funders in order to secure grants for future programming.

Legal consultant in charge of managing and building multiple cases for I-601A waivers, including conducting interviews, collection of proof as well as gathering necessary documentation to submit to USCIS. Fulfilled duties as office administrator, including maintaining proper documentation and record keeping as well as managing office expenditure.Managed relationships with current and prospective clients advising them of immigration processes. Stayed abreast of developments in immigration and family law and provided translation of legal documents between English and Spanish.Assisted in preparation of personal taxes for clients and used strong writing skills in crafting letters for legal cases.

- Oversaw daily sales processes, scheduling, and management. - Interacted constantly with customers through product demos and consultations- Learned LUSH product knowledge, history, and practices- Maintained store standards with pride

Consultation with customers across the country on their personal finances, reviewedcase files in an efficient manner, with up to 50 different files viewed on a daily basis. Managed Spanish speaking clients.