Karen Ryan Email & Phone Number

Montpelier, Vermont, United States

As a member of the State of Vermont (SOV) - ADS - Tax Development Team, my responsibilities include: Development and coding for assigned VTAX Production Service Request (SQR) Evaluate and fix assigned VTAX interventions Support and Monitor Nightly Batch activities and resolve issues during the nightly job cycle, production support for the daily review of interventions and client logs within the VTAX system. Write and assign the necessary SQRs for resolution. Maintenance and Troubleshooting production as assigned Conform to coding standards and ensure maintainability of code Work with business users and Service Coordinators to design and implement solutions Attend meetings, share information, status, and updates on assigned tasksTax Revenue Accounting - Primary VTAX Developer supporting SOV Revenue Accounting SOV Resource for TBD Scanning Project - Scanning and Imaging of Tax DocumentsSOV Primary Resource Bottomline CSeries Software - Check printing

Greater Denver Area

Technical team member managing multiple SQL database, web, and application servers. Assist in changes and implementation of network, security, and physical hardware. Technical manager for on-site implementation consultant developing software for both internal and public facing platforms.

Greater Denver Area

Support all business users of Eagle STAR to identify, resolve and follow up on fund issues and system defects.Resolve issues that prevent business users from successful and accurate NAV calculations and timely delivery of client information.Daily review of the statistics for pricing no demands, ledger/sub ledger variances and system issues.Document, implement and monitor various aspects of our daily fund review process and checklists. This includes daily STAR schedules, Pace events, daily SQL reports, STAR volume and memory capacity for the whole Fund Pricing system.Gather and organize data for monthly management reporting. Implement PL/SQL scripts to query and update backend STAR processing.

Supported all new customer implementations.Applied strong communication skills and knowledge of all application implementations along with all data integrations.Documented all process to ensure a repeatable end to end product go-live.Numerous successful Healthcare Provider migrations and go-lives for accounts payable and procurement applications. Instrumental in implementing 4 HCA Healthcare migrations to upgrade their procurement product that was at EOL.

Louisville, Co

Provided Tier 3 24/7 application, database and platform support of Healthcare Supply Chain Information Systems.Worked closely with GHX teams and resources to rapidly and effectively address customer issues.Triaged, replicated and debugged customer issues communicated via a Salesforce.com ticketing system.Acted as the escalation point for all Tier 3 incident issues. Created and managed technical and wiki documentation for Tier 3 team and other support teams.Maintained application and environments by conducting bi-monthly release activities and acceptance testing.Developed support processes to ensure the stability and scalability of GHX applications

Broomfield, Colorado

Responsible for supporting an Oracle-based eCommerce application for over $6M in internet sales per day.Wrote Perl and Shell Scripts to automate problem solving.Applied Gomez monitoring to understand performance of the website from outside locations.Tested and deployed release cycles.Provided on-call support for all Corporate Express web applications and platforms.Implemented and maintained customer reports for the business groups.Implemented enhancements for the Call Center as a member of the Tiger Team. The changes drove revenue savings and improved the overall customer service

Supported 40 production applications 24/7.Implemented a self-service tool to deploy a Marketing website using CGI and Perl.Responsible for troubleshooting Web Applications to resolve problems.Managed the technical efforts for the marketing content contributors.Built and supported SUN One Webservers running on UNIX.Supported large data file movement using Autosys.Provided technical leadership to business units throughout the company.

Collaborated with the Marketing's upper management to create technical requirements for changes to janus.com.Managed offshore developers to implement changes to the Janus' custom website.Upgraded the NT/iPlanet platform to Win2000/SJS application platform, which decreased the footprint from 112 servers to 24 servers while supporting 20,000 hits per day.Teamed with Janus Security and Third Party Vendors to conduct scans of internal and external websites, minimizing financial security risks.Managed high-priority changes to the web platforms for all reported Security Audit items.Reported on SAI progress to management and reduced issues from 90% to zero severity.Implemented a self-service application on the Intranet for Marketing and Sales, which created an email signature for Outlook mail.Managed an upgrade to the Statement environment by overseeing all network changes, scheduling, change controls and interfacing with the vendor to keep the project plan on track.Moved the Statement environment from a dedicated server to a shared infrastructure, which saved $500K over a three-year period.

Responsible for the daily maintenance and 24/7 support of janus.com.Developed stored procedures and scripts for database development and maintenance.Upgraded the web platform on in-house retail website. The footprint was 48 webservers and 64 application servers, which were co-located

Developed a Personnel Cost Tacking System for the Colorado Department of Revenue using visual Basic, Sheridan Data Widgets and an Oracle back-end database.Responsible for deploying the system, building and distributing releases for users.Assisted users during deployment and trained, tested and gathered feedback.

Designed, tested and implemented enhancements to PoliceWorks drawing interface using MFC.Worked with the Process Development Group in UCS using the SEI's CMM.Developed an issue tracking tool using Access 97.Reviewed, tested, implemented and maintained large amounts of source code.Produced technical user manuals for UCS CORE internal software library.Assisted senior engineers in programming and testing Public Safety projects using Visual C++.Provided support and training to users of the UCS CORE software.Designed and implemented features for the TruGreen ChemLawn field software.Modified and tested MS Access form printing for the UCS Digital Nursing Assistant Home Healthcare product.Developed a robust context sensitive Help System for the Home Health Care Product.

B.S, Computer Science / Information Science

Certificate, Project Management