Service management for the APMEA region, Malaysia & Pakistan Shared Services Hubs- Lead and land fit for use simplification and transformation initiatives across the region whilst ensuring proper transition into service operations.- Influence and drive outcomes that are fit for market purpose across geographical and functional engagement channels. - Embed a security first mindset across the region to ensure that compliance KPIs across IDT services processes are maintained.- Plan and lead lifecycle management, optimization roadmaps and risk analysis for IDT Services assets in the region.- Constantly identifying opportunities to extract operational cost efficiencies while driving towards a consumption driven service model.- Actively manage of service performance across IDT services in the region, driving service reviews and improvement activities across geographies and functions.- Exploit opportunities to drive digital acceleration through orchestration of centres of enablement and excellence.- Act as the service line owner and relationship manager for regional vendors.

IT Delivery Lead and PMO for projects.- APME remediation lead for SOX compliance- PMO for Route to Market Transformation - IT Delivery Lead for Petra and Route to Market project for BATM

- Govern AME IT portfolio and commitments to ensure alignment and delivery towards Group and Regional strategies.- Manage the implementation project team responsible for the deployment of regional applications for Cash and Manned Security.- Manage the Program Management Office (PMO) for Malaysia IT, engaging the business from requirement gathering and planning to delivery.- Change Management Lead for Going Google Program - managing change, communications, training and community building in support of the transition from Microsoft to Google platform.- Support the research and development of solutions to be offered as value added products.

Manage the Program Management Office (PMO), Enterprise Risk Management (ERM) and Business Continuity Management (BCM) functions as well as project managing the delivery of Goods & Services Tax (GST) implementation for the Group.- Oversee the PMO function in ensuring programs / projects within the portfolio remains on track, project management governance are maintained and competencies of project managers are continuously enhanced.- Manage the ERM function in providing assurance to management and the Board of the risk management practice within the Group. Lead the alignment and unification of other risk management practices in the Group. Develop, implement and uphold the governance of the ERM framework, policy and standards.- Lead business units in analyzing business impact and provide guidance towards the development of recovery procedures that minimizes risk while ensuring business continuity per set objectives in the event of a disaster.- Lead the Goods and Services Tax (GST) impact assessment for all companies in the Group. Program manage the delivery of IT systems and business process changes required for GST compliance. Communicate GST requirements to external stakeholders (customers, vendors and regulatory bodies) and train internal staff to equip them with knowledge of GST.

- Operations Management: Oversee and direct all back end operations of a startup company which includes the functions of platform development and administration, creative management, finance, SOPP development, project management and training.- Product Development & Management: Research, develop and introduce new service lines for commercialization

Establish IT governance structure and processes, standardize and implement the project management methodology and build delivery capabilities within the IT function.

- Lead, oversee and project manage a team in ensuring projects implemented within the group are executed according to plan and with compliance to statutory regulations.- Manage a team of application developers in the development of new system applications.- Manage the IT support function which provides daily support to the various department.- Conduct process improvement projects to achieve organizational effectivness.- Continuously and proactively introduce best practices and facilitate process enhancements.- Lead the establishment and implementation of ISO27001 Information Security Management Systems.

Project management, IT projects office, IT planning and budgeting.

Lead implementation of quality management, process documentation, ensuring conformance to customer and quality requirements and process improvement.

Quality management, audit and process improvement.

Company planning and budgeting, management reporting and commentaries, financial analysis and reporting, audit co-ordinator and co-secretary administration.