Karen Gray

Karen Gray Email and Phone Number

Customer-Centric Leader with a passion for driving growth and deliveringexceptional customer experiences. Former practicing attorney bringing a unique perspective to understanding client needs and delivering value @ Centerbase
Karen Gray's Location
Santa Barbara, California, United States, United States
Karen Gray's Contact Details
About Karen Gray

With over 15 years of experience, Karen Gray is a seasoned technology sales leader with a proven track record of performance.* Karen brings a diversity of experience including sales, technology and legal practice to her leadership, lending a unique perspective to strategy and problem solving. * An advocate for her customers and her team, Karen’s approach is rooted in data driven customer success and increased lifetime value.* Karen’s clear and direct communication style provides empathetic yet honest feedback, allowing her teams to quickly impact change.

Karen Gray's Current Company Details
Centerbase

Centerbase

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Customer-Centric Leader with a passion for driving growth and deliveringexceptional customer experiences. Former practicing attorney bringing a unique perspective to understanding client needs and delivering value
Karen Gray Work Experience Details
  • Centerbase
    General Manager, Small Law
    Centerbase Jun 2023 - Present
    Dallas, Tx, Us
  • Resman Property Management Software
    Vice President Of Sales
    Resman Property Management Software Jan 2021 - May 2023
    Plano, Texas, Us
  • Appfolio, Inc.
    Director, Sales | Value Added Services
    Appfolio, Inc. Sep 2018 - Dec 2020
    Santa Barbara, California, Us
    As the growth sales driver of Appfolio, Value Added Services increases customer satisfaction and retention by providing ancillary services to the core AppFolio property manager platform that align to customer workflows.* Evaluated and revised existing sales motion to accelerate growth across 3 existing services by over 150%.* Strategically restructured existing account management team by developing a segment-based approach, mapping our internal sales process to the customer's expected experience.* Advocated internally for additional product line ownership based on synergies between customer experience and sales process, increasing revenue responsibility and exceeding annual performance * Led cross functional leadership and strategy discussions, bringing customer growth perspective to company goals and initiatives.
  • Appfolio, Inc.
    Director, Sales | Mycase By Appfolio, Inc.
    Appfolio, Inc. Mar 2015 - Sep 2018
    Santa Barbara, California, Us
    A vertical within Appfolio, Inc, MyCase is a legal practice management platform that enables law firms to manage cases from client intake to billing.* Established, built and ramped the MyCase Sales team, growing to 10 business development and sales professionals.* Defined sales process and associated metrics resulting in over 200% growth in 18 months.* Implemented sales training and enablement to increase sales velocity and shorten the existing sales cycle by 50%.* Fostered strong team identity and culture, resulting in company-leading employee retention.
  • Lexisnexis
    Senior Account Executive
    Lexisnexis Nov 2008 - Feb 2015
    New York City, Ny, Us
    • Collaborate with corporate marketing to create innovative and inspiring training literature which helped drive market gains of 10% year over year.• Developed and authored communication program that reached over 10,000 colleagues per week, publishing 5 articles in 2014.• Content Producer for user guides and training scripts for national implementation for internal and external customer use.• Managed teams of Lexis Associates to help grow the business and increase market share.• Developed, executed and presented on national online course management platform which made customizing individual courses easy, thereby increasing course management usage at 200 Law Schools nationwide. • Consulted with Account Executives on challenges in their accounts and helped develop targeted programs to help increase market share and usage.• Developed key partnership with commercial segment to help streamline information between market segments• Selected to participate in a national committee towards the protection of the LexisNexis campaign for the Rule of Law to help develop, plan and executive an event about human trafficking.
  • Chubb Insurance
    Attorney | Litigation Management
    Chubb Insurance Jan 2006 - Oct 2008
    Ch
    • Acted as liaison between claims examiners and outside counsel to manage defense litigation.• Evaluated motions and pleadings for compliance with internal litigation guidelines.• Assisted in managing policy deductibles and litigation budgets.• Reviewed and analyzed invoices to verify compliance with litigation budgets.
  • Private Law Firm
    Litigation Attorney
    Private Law Firm Aug 2004 - Jan 2006
    • Handled all aspects of tort litigation cases including initial evaluation, review and analysis of medical records and communication with defendant insurance companies.• Represented clients at petition hearings, pretrial conferences, motion hearings and examinations under oath.• Negotiated settlements on behalf of clients• Met with clients on a variety of matters, including initial case evaluation, status of treatment, final offer consultation, preparation for examinations under oath and independent medical examinations.• Worked with office manager to streamline procedures and develop new systems for intra-office operations.

Karen Gray Skills

Leadership Legal Research Legal Writing Public Speaking Social Media Litigation Marketing Strategy Salesforce.com Microsoft Office Event Planning Lexisnexis Research Sales Litigation Management Sales Management Sales Strategy Sales Process Cross Functional Team Leadership Sales Channel Development Direct Sales Leadership Development

Karen Gray Education Details

  • Suffolk University Law School
    Suffolk University Law School
    Law
  • University Of Massachusetts Amherst
    University Of Massachusetts Amherst
    Journalism And Pre-Law

Frequently Asked Questions about Karen Gray

What company does Karen Gray work for?

Karen Gray works for Centerbase

What is Karen Gray's role at the current company?

Karen Gray's current role is Customer-Centric Leader with a passion for driving growth and deliveringexceptional customer experiences. Former practicing attorney bringing a unique perspective to understanding client needs and delivering value.

What is Karen Gray's email address?

Karen Gray's email address is ka****@****ell.com

What is Karen Gray's direct phone number?

Karen Gray's direct phone number is +121421*****

What schools did Karen Gray attend?

Karen Gray attended Suffolk University Law School, University Of Massachusetts Amherst.

What are some of Karen Gray's interests?

Karen Gray has interest in Poverty Alleviation, Health.

What skills is Karen Gray known for?

Karen Gray has skills like Leadership, Legal Research, Legal Writing, Public Speaking, Social Media, Litigation, Marketing Strategy, Salesforce.com, Microsoft Office, Event Planning, Lexisnexis, Research.

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