Karen O'Keefe Email & Phone Number

Phoenix, Arizona, United States

Human Resources Manager for an Amazon Delivery Service Partner--All hiring/firing and related tasks--Benefits coordination and enrollment--Training and certification--Payroll--Workmens Comp--Coordination with Government agencies (employment, child support, etc)--Employee coaching and mentoring--Safety coordination--Liaison with Ogletree for all legal issues

Portland, Or

Worked in financial services on a project that dealt with mass tort and class-action cases. Wrote user stories, worked with everyone from customers to client services to development and test. All contractor laid off due to Coronavirus.

Portland, Oregon Area

Coordinated Testing for internal HR application. Ensured testers had what they needed to meet deadlines, Was a liaison between users, testers, and developers. Testing included functional, end-to-end, performance, and post-production. Contractors laid off after reorg.

Beaverton, Or

Washington (State)

Wrote processes for procurement quality control and performed quality audits on parts orders (making sure suppliers followed all specifications and requirements and followed our quality process.

Portland, Oregon

Worked as both a technical writer and software tester at Ochin, first as a contractor, then as a regular employee. As a technical writer, I wrote procedures, user manuals, and online help. As a software tester, I wrote and executed functional tests, filed bug reports, and re-tested a software user tool. Was laid off as part of a downsizing.

Portland, Oregon Area

• Designed and executed functional tests for web-based applications.• Filed bug reports.• Rewrote regression testbed for a database product.• Test bed grooming.• Liaison between functional test team and automation.• Wrote training for (and trained) other testing team members.• Worked as part of an Agile team.• Acting team led for the regression team.• Adept with HP Quality Center and HPQC reports.

Portland, Oregon Area

• Edited documents in English for translation to Japanese.• Edited English translations from Japanese.• Work with translator to edit documents in Japanese.• Wrote press releases for use in media applications.

Portland, Oregon Area

• Created writing standards• Hired and managed contract writers• Wrote documentation plans• Edited training materials• Designed online help• Developed processes and procedures• Wrote manuals and online help• Coordinated with marketing, QA, customer service, and training

• Wrote monthly book review column (Union Jack News).• Managed DoD proposal effort (client private).• Traveled across US for seven months and wrote travel blog.• Taught Public Speaking (Miami-Jacobs Community College).• Ghost-wrote articles for scientists and engineers (Woolpert).

• Wrote, edited, and coordinated large and small proposals.• Wrote and edited user, technical, and training documents. • Translated technical material into easy-to-understand language.• Wrote and edited process and policy document templates.• Wrote white papers, articles, and press releases.• Wrote marketing material.• Planned and coordinated corporate events and conferences.• Maintained marketing collateral budget and purchased giveaways.• Updated corporate website. • Coordinated CMMI effort to achieve process maturity.• Reviewed HTML code on web development project.

• Taught one college course per academic year. • Courses: Fundamentals of technical writing.• Courses: Technical and professional editing.• Courses: Advanced technical writing.• Taught in Saturday Enrichment program for children.• Courses: Computer graphics, creative writing, and journalism.

• Wrote hundreds of feature stories for marketing department publications.

• Wrote and edited user, technical, and training documents.• Wrote major sections of giant proposals. • Performed extensive reviews of web-based training.• Developed and maintained writing and documentation standards.• Wrote articles, press releases, and marketing materials.• Wrote and maintained a client's intranet training website.

• Coordinated multiple writers on software development project. • Used Microsoft Project to track the progress of deliverables. • Designed and wrote online help for a web-based application.• Wrote and edited user, technical, and training documents. • Developed CMM documents and strategy for CMM audits.• Conducted peer reviews for documentation and code.• Presented brown-bag seminars.• Served on RoboHelp advisory board.• Received president’s award in 2002.

Instructor, Computer Software Testing

Taught Foundations August 2014. BBST Instructor course April 2014: Passed. Foundations Oct 2013: Passed

Master’S Degree, English

• Awarded teaching assistantship (Taught Freshman English [English 101 and 102]) • Served as Assistant Director of Writing Center. •.

Bachelor’S Degree, English, Summa Cum Laude

Activities and Societies: • Wrote for Guardian (student newspaper). • Published poetry in Nexus (student magazine). • Student member.

Professional And Tecchnical Writing Certificate, English Language And Literature, General

Activities and Societies: Society for Technical Communication