Karen Peacock Email and Phone Number
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Karen Peacock is a board member of Dropbox, senior advisor, former GM and SVP at Intuit and the former CEO of Intercom. During her time at Intercom from 2017-2022, she and her team grew revenue over 5x and turned the company profitable. Intercom was named one of the world’s best private cloud companies by Forbes in their Cloud 100 for all 5 years that Karen was at the company. Prior to Intercom, Karen spent 14 years with Intuit where she was the General Manager of one of Intuit's largest businesses and then Senior Vice President of Small Business. There she was responsible for all of Intuit’s products and services for small business, including QuickBooks accounting, payroll and payments, helped build one of the world’s largest SaaS product lines and grew it to almost $3B in revenue.Karen has experience building and scaling businesses from 0 to $3B. She is also a startup advisor and has a passion, background and experience applying AI & machine learning to drive breakthrough customer experiences and business results.
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Limited PartnerOperator Collective 🔆California, United States
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Board MemberDropbox Aug 2019 - PresentSan Francisco, California, UsCompensation & Talent Committee Member, Compensation Committee ChairpersonProduct & Technology working group -
Limited PartnerOperator Collective 🔆 2019 - PresentSan Francisco, Ca , UsOperator Collective is a venture fund of expert LPs, bringing together 200+ exceptional tech executives from diverse backgrounds to invest in the next generation of enterprise technology
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Board AdvisorIntercom 2022 - 2023San Francisco, California, Us -
Chief Executive OfficerIntercom Jul 2020 - Oct 2022San Francisco, California, UsIntercom is an AI-powered customer service platform with integrated marketing automation serving over 25,000 companies globally, including Amazon, Microsoft, Facebook and Atlassian. Backed by Kleiner Perkins, Bessemer, Index, Social Capital and ICONIQ.Grew revenue by over 5x in 5 years while also turning the company profitable. Named one of the best private cloud companies by Forbes in their Cloud 100 for the last 6 years in a row. Named one of the best places to work by Inc. Magazine and one of the 100 best places for innovators to work by Fast Company.
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Chief Operating OfficerIntercom Jun 2017 - Jun 2020San Francisco, California, UsResponsible for all revenue and commercial aspects of the business including all Sales, Marketing, Support, Customer Success, Business Development, Analytics & Data Science and Legal.Co-led Series D financing in 2018, raising $120M at a value of $1.275B led by Kleiner Perkins.
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Svp Small BusinessIntuit 2016 - 2017Mountain View, California, UsLed all of Intuit’s small business products and services worldwide, a $2.5B business including QuickBooks, Accounting, Payments, and Payroll. Responsible for revenue, profit, product, customer base growth and operations.- Grew QuickBooks SaaS revenue ~40% annually. - Accelerated customer growth achieving 41% annual growth, 2M cloud customers, 5M total customers- Expanded globally, built local teams, launched products and grew businesses in 6 new countries. - Responsible for moving >$300B in transaction volume annually through payments & payroll services.- Doubled electronic invoicing and payments in one year with up to 1M eInvoices sent daily.- Cut payments risk losses in half and grew QuickBooks online payments customers by 45%. -
Vp / General ManagerIntuit 2014 - 2016Mountain View, California, UsGeneral Manager of Intuit’s $800M Employee Management Solutions Division. P&L responsibility for this publicly reported division of Intuit. Responsible for US and global payroll services, workers' compensation, and HR products, including QuickBooks Payroll, Intuit Online Payroll and Intuit Full Service Payroll. - Accelerated growth and grew business organically from $600M to $800M in revenue in two years, doubling the prior growth rate. - Launched 2 major new products which grew to $20M in the first two years. - Built the cloud customer base, bringing in 200K new users. - Globalized, expanding beyond the US to launch in 3 new countries. - Led two international acquisitions.
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Vice President Of Marketing And Product ManagementIntuit 2011 - 2014Mountain View, California, UsLed marketing then product management for Intuit's $600M Employee Management Solutions division, providing payroll and employee management solutions to 1.3M small businesses, paying 1 in 12 Americans.- Delivered highest rate of new user growth in division history, doubling prior growth record.- Tripled the ROI on marketing programs.- Led Marketing Data & Analytics across Intuit. Partnered with Intuit's Data Science team and Steven Levitt (author of Freakonomics) to deliver business growth by developing new insights & tools still used today.
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Director Of Product Management, Marketing & User Experience DesignIntuit 2009 - 2011Mountain View, California, UsLed Product Management, Marketing, and User Experience Design (UX) for Intuit's division focused on solutions to help small businesses get customers and grow. Products included Intuit Websites and eCommerce solutions. - Grew paying customers from 175,000 to over 300,000 and revenue from $35M to $79M in 2 years- Structured & launched partnerships with Google and Verizon, generating $7M in year 1 revenue.- Received CEO Award for Excellence in Leadership, given to ~6 people out of 8,000 employees- Promoted to Vice President in 2011
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Board MemberRevel Systems 2015 - 2017Atlanta, Ga, UsAward-winning startup cloud and iPad Point of Sale solution for single and multi-location businesses. Backed by Welsh Carson Anderson & Stowe. Non-voting member per Intuit policy. -
Director Of Product Management For QuickbooksIntuit 2002 - 2008Mountain View, California, UsLed Product Management for QuickBooks, the industry leading small business financial management solution. Successfully fought off Microsoft's entry into the space with Microsoft Small Business Accounting. Drove major product overhaul, resulting in "the best upgrade in years" (CNET) and 5 stars from PC Magazine. Delivered the highest revenue growth in prior 7 years. Developed and brought to market multiple new products from concept to launch. New products generated >$10M in year 1 revenue and won awards from Small Business Computing.- Promoted to Director in 2007- Promoted to Group Product Manager in 2005
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Director Of Product ManagementAllegis Corporation 2000 - 2002Hanover, Maryland, UsLed Product Management for SaaS enterprise software startup funded by Benchmark Capital. Reported to CEO and part of the executive leadership team. Customers included Microsoft, HP, Samsung, British Telecom, Charles Schwab, and FedEx. Company was acquired by Click Commerce. -
Project LeaderThe Boston Consulting Group 1994 - 2000Boston, Massachusetts, UsLed project teams on strategy engagements from 1994-1996 and 1998-2000. Focused on technology, consumer and financial services. Promoted twice and consistently ranked in top 10% of peers. -
Associate Product ManagerNetscape 1997 - 1997Dulles, Virginia, Us
Karen Peacock Skills
Karen Peacock Education Details
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Stanford University Graduate School Of BusinessMba -
Harvard UniversityApplied Mathematics
Frequently Asked Questions about Karen Peacock
What company does Karen Peacock work for?
Karen Peacock works for Operator Collective 🔆
What is Karen Peacock's role at the current company?
Karen Peacock's current role is Limited Partner.
What is Karen Peacock's email address?
Karen Peacock's email address is ka****@****com.com
What is Karen Peacock's direct phone number?
Karen Peacock's direct phone number is +165086*****
What schools did Karen Peacock attend?
Karen Peacock attended Stanford University Graduate School Of Business, Harvard University.
What skills is Karen Peacock known for?
Karen Peacock has skills like Product Management, Strategy, Product Marketing, Saas, Go To Market Strategy, Start Ups, Marketing, Analytics, Strategic Partnerships, Business Strategy, Business Planning, Small Business.
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