Karen Pendleton Email & Phone Number

Consulted with clients to confirm their furniture, bedding, rugs and accessory needs. Advised on interior design schemes including space planning, specifications and coordination. Conducted house calls with clients to provide additional interior design services.Created quotes, processed orders including stock merchandise and special orders.

Scheduled appointments with homebuilders, homeowners and walk-in customers to discuss scope of work. Created quotes and placed sales orders. Managed client accounts from inception through pickup / delivery process and followed up with vendors as needed.

Provided support to the Division President, the Vice President of Acquisitions and Land Development, the land development team and other Standard Pacific Homes employees. Acted as liaison with property managers of Standard Pacific Homes communities, assisted with homeowners association documents, reviewed architectural review submittals, created and maintained all homeowners' association files and documents. Prepared and processed plan submittals/applications for the City of Raleigh, the City of Durham, the Town of Morrisville and other municipalities. Recorded maps and legal documents at the Wake County Register of Deeds and Durham County Register of Deeds. Processed and ordered bonds and letters of credit, maintained log book and spreadsheets for both. Recorded, drafted and distributed final copies of land development meetings minutes to attendees. Scheduled and implemented aerial photography for the Raleigh Division and collaborated with my contact on special projects. Applied for copyright and submitted applications and plans to the U.S. Copyright Office for Standard Pacific Homes product design. Facilitated projects with vendors to select product, receive quotes, confirm specifications and place orders for mailboxes and street signs for communities. Created land development review books for executives and maintained all land development files for the Raleigh Division.

Provided administrative and sales support to Community Sales Managers and the Vice President of Sales and Marketing.Greeted, welcomed and pre-qualified customers.Explained and demonstrated product, answered questions, provided information packets, discussed financing options, warranty and closed sales.Made home site reservations, followed up with phone calls, thank-you notes, created and maintained customer files, scheduled meetings and ordered supplies.Insured community maintenance. Presented customers with available options, pricing and interior selections for their new home and helped them finalize selections.

Assisted customers with their furniture, bedding and accessory needs. Developed interior design schemes including space planning and coordination. Processed sales from order to delivery, including stock merchandise and special orders.

Managed customer accounts in the Facility Services Group from inception through the billing process.Maintained and updated master plans and created AutoCAD drawings as needed for each project.Scheduled meetings with customers and installers to discuss the scope of work. Prepared packages for installation crews to complete work. Managed multiple person moves, reconfigurations of workstations and installation of new product as needed. Primary liaison between Storr Office Environments and the customer.

Promoted customer service to the public through meetings, onsite visits and telephone conferences. Provided technical support to the Town of Cary Board of Adjustment and to other town staff and departments. Resolved zoning violations by researching relevant site plans, case files and computer records. Scheduled and conducted onsite inspections. Issued zoning compliance letters, notice of violations and civil citations. Updated daily activity reports, issued sign permits and confiscation illegal signs.

Provided customer service to applicants throughout the rezoning process. Delivered informative support to city officials and staff on zoning and planning issues. Worked extensively with GIS. Produced all maps for public hearings, for staff and the public.

Planned and designed kitchens and baths for store clientele using 20/20 Kitchen and Bath Design Software. Educated customers explaining the differences in quality and pricing of cabinets, countertops, plumbing fixtures and installation agreements. Placed orders and scheduled deliveries.

Architectural Technology/Office Technology

C, Architectural /Office Technology And Autocad Studies

Bachelor Of Science, Interior Design

Home Furnishings And Interior Design Studies