Karen Hansen, Mis, Pmp Email & Phone Number

Mesa, Arizona, United States

Leadership, Program Management, and strategic planning for Operations and Shared Services.• Providing program management for Operations and Shared Services client and internal programs. Driving FY23 Strategic Initiatives across the organization to come together as One Covermymeds.• Established and leading a Change Advisory Board (CAB) for Operations and Shared Services internal projects.• Responsible for Operations and Shared Services portfolio and provide oversight for strategic programs.• Developed dashboards in Smartsheet for leadership reporting.

Mesa, Arizona, United States

Leadership, Program Management, and client relationship management for Access for More Patients (AMP) and Operations projects.• Providing program management for AMP client programs. • Partnering with Operations on strategic programs.• Providing leadership to Project Managers for IT and business projects.

Scottsdale, Az

Sr. IT and Business Project ManagerProject Management and client relationship management for the Risk Evaluation and Mitigations Strategy (REMS) Program governed by the FDA.• Providing project management and client relationship management for a REMS healthcare program with a consortium of nine manufacturers. Lead an IT project team to implement IT solutions for FDA mandated tracking to assure safe use conditions for patients for controlled drugs.

Tempe, Az

Engagement Manager, Project Management and Account Manager, Director, Consulting ServicesLeadership, client relationship management, business development and delivery of CGI products and services.• Provided Engagement and Project Management for the Maricopa County ERP system upgrade to include Financials, Performance Budgeting, Vendor Self Service, and Reporting ($48M budget).• Former Engagement Manager and Project Manager for the Pima County upgrade for their ERP system to include Financials, Performance Budgeting, Procurement, Vendor Self Service, and Reporting. Led a development team to design, develop, test, and implement Maximo Asset Management customizations.• Provided Account Management for the State of Nevada, Nevada Health and Human Services, Nevada Department of Transportation, Wyndham Vacation Ownership, City of Mesa, City of Tucson, and Pima County, identifying software upgrades and new business opportunities.

Mountain View, Ca

GetInsuredProvides comparison-shopping portal for healthcare products and services. Project Management for Getinsured software implementations.• Program Manager for NMHIX New Mexico Small Business Health Options Program (SHOP) system upgrades.• Project Manager for One, Mississippi™ SHOP system implementation and upgrades, utilizing agile methodology.• Single point of contact for the Association PMO leadership team. Provided leadership to the Getinsured team, driving implementation activities.• Facilitated weekly meetings with the Association PMO and Bi-Weekly meetings with the Association stakeholders, CEO, CIO and other senior leadership.• Coordinated User Acceptance Testing (UAT) with the Association, State Insurance Departments, State users and Healthcare providers. Executed all scripts prior to UAT.• Coordinated Plan Data integration testing with SERFF and CMS (Government entities).

Phoenix, Arizona Area

Arizona Strategic Enterprise Technology Office - Program Manager for the replacement of multiple financial systems into a single statewide ERP system ($80M budget).• Facilitated 200 hours of requirements gathering sessions with Agencies, defining business requirements for an ERP implementation.• Managed development of RFP, including ISG Consulting, the third-party firm providing guidance from other state implementations.• Provided IT support and project management on evaluation and negotiation teams through vendor selection.• Oversaw Business Process Re-engineering (BPR) for statewide financial processes. Reviewed As-Is processes, identified change impacts, risks, and To-Be business processes.

Arizona Strategic Enterprise Technology Office - IT Program Oversight Manager for IT projects for the State of Arizona. Manage a portfolio of $196M. Project Manager for the replacement of the Arizona Financial Information System to a new ERP system. Developed portfolio metrics, monthly reporting and an executive dashboard for leadership. Facilitate resolution of project issues with Agencies.

• Coordinated ITIL Foundations certification for 1000 global employees.• Led an Account Management Community with 1000 members. Organized and facilitated events relevant to global management. • Led 45 partner/customer business growth meetings resulting in an increase in company revenue. • Partnered with Bane & Company creating a world class Client Planning process for business expansion and growth.• Development Manager for 16 Account Executives. Provided coaching and skills development. Established succession plans.• Organized and facilitated monthly meetings for Chief Technology Officers to promote sharing of best practices.• Coordinated Account Executive coaching program. Matched Account Executives with senior management and organized events.• Provided assistance on an Account Innovation Program to drive innovative solutions to clients.

• Managed the Corporate Project Management Office responsible for 100 concurrent IT projects.• Led the Account Management Community to promote collaboration across the corporation.• Managed the global Sarbanes Oxley SAS70 audit with Ernst & Young for the Motorola account resulting in a satisfactory rating.

• Line of Service Manager for the Global Help Desk on the Motorola Account. Motorola outsourced IT functions to CSC. Managed global teams that provided Help Desk support and level 2 technical support for applications. Program manager for the Motorola Global Help Desk migrations to Montreal, Canada, Kuala Lumpur, Malaysia and Luton, UK.• Led fiscal year 2005 projects and initiatives on the Motorola account. Deputy to the Global Service Delivery Manager Executive for these projects.

Phoenix, Arizona Area

• Led team of 75 employees providing global Help Desk and level 2 technical support. Services included consulting, account administration, security vulnerability support, electronic mail, training, problem management, surveys and applications support. Managed the consolidation of 13 help desks resulting in $1M annual savings. Rolled out standard processes and procedures globally.• Managed an applications team creating a global problem and change management ticketing system. Consolidated multiple disparate systems and created a single global system.• Established a Business Continuity/Disaster Recovery infrastructure, and associated processes, procedures and plans. Managed IBM as a major contributor to the project.• Participated in 10 audits, achieving satisfactory ratings. • Negotiated contracts to provide services to Motorola.• College recruiting for IT.• Programmed an automated account request system.• Trainer for internal systems..

Masters, Information Systems

Bachelor Of Science, Business Administration