Karen Harper Email and Phone Number
Karen Harper work email
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Karen Harper personal email
Healthcare Engagement Specialist with over 18 years of experience in client-focused roles, adept at CRM, advocacy, and team leadership. Proven track record in implementing personalized healthcare solutions and enhancing client engagement through strategic advocacy. Skilled in problem-solving initiatives to streamline operations and improve team performance.
Accolade, Inc.
View- Website:
- accolade.com
- Employees:
- 998
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Lead Care Advocate - Case ManagementAccolade, Inc. Jun 2023 - PresentPlymouth Meeting, Pennsylvania, United StatesOutreach to clients to assess any clinical needs and referral to Case ManagementDeliver value proposition to clients by making them aware of the resources available through their employer’s partnership with Accolade
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Health AssistantAccolade, Inc. Sep 2018 - Dec 2020Plymouth Meeting, PennsylvaniaEngage clients with friendliness and compassion related to theirhealthcare needs.Provide options to support clients with the complexities ofhealthcare through advocacy.Proposed improvements to streamline efficiency in call handling processes Coach and develop fellow team members.
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Health And Fitness SpecialistWc Fitness Oct 2017 - Dec 2018Philadelphia, PennsylvaniaCommitted to helping others become a better, healthier and stronger version of themselves. Created programs for clients. Demonstrated equipment while monitoring for proper form and execution. Provided nutritional guidance to help ensure that client has access to all tools to help them be successful. -
Change Integration AnalystNrg Energy May 2015 - Aug 20173711 Market Street, Philadelphia, PennsylvaniaExecution of training and communication plan for all new projects and releases for the call center. Created documentation resources to improve project visibility. Streamlined QA testing for a national retail platform which reduced testing execution by 50%. Worked with various departments to communicate proactive measures that were aligned with the business strategy. -
Escalation ManagerNrg Energy Dec 2011 - May 2015Philadelphia, PennsylvaniaResolved consumer complaints to prevent further escalation with a success rate of 85% over an annual period. Developed a reference guide for new hire training Created a competitor comparison tool that increased agent call handling productivity, for which I received a peer recognition award for team innovation. Subject matter expert for client retention.
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Client Engagement ManagerMember Solutions Oct 2006 - Nov 2011Hatboro, PennsylvaniaDrove client sales through demonstration of software products. Implemented retention focused campaigns through Salesforce CRM resulting in 15% retention over a six-month period for key clients. Strengthened the oversight of planning for new client installations saving 3.5 hours weekly.
Karen Harper Skills
Karen Harper Education Details
Frequently Asked Questions about Karen Harper
What company does Karen Harper work for?
Karen Harper works for Accolade, Inc.
What is Karen Harper's role at the current company?
Karen Harper's current role is Healthcare Engagement Specialist|Currently pursuing Healthcare Information Management Certification.
What is Karen Harper's email address?
Karen Harper's email address is kh****@****ons.com
What schools did Karen Harper attend?
Karen Harper attended Community College Of Philadelphia, Rosemont College.
What are some of Karen Harper's interests?
Karen Harper has interest in Social Services, Politics, Education, Environment, Arts And Culture.
What skills is Karen Harper known for?
Karen Harper has skills like Customer Service, Leadership, Team Building, Project Management, Salesforce.com, Public Speaking, Account Management, Sales, Fitness, Coaching, Implementation, Fitness Training.
Who are Karen Harper's colleagues?
Karen Harper's colleagues are Samiyah Laguins, Juana Rocha, Karolína Kolínová, Maria Williams, Terry Tang, Melanie Russell, Nathaniel Wold.
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Karen Ewing
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Karen Harper
Cambridge, Ma2gmail.com, cra.com6 +178160XXXXX
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