Reporting to the Director of Finance, manage the Accounts Receivable and Credit functions for an international customer base (EMEA, APAC, NA, SA), supervising 1 staff member in the area of A/R, credit, cash receipts, collections, billing and banking.• Ensure compliance with contracts regarding payment terms for customers• Working with Commercial, review T&C’s for new contracts, ensuring compliance to standard terms and suggest modifications according to customer credit, past history and location.• Work with Customer Service team, Managers and Sales Managers to ensure correct billing processes are followed. Bring any billing or customer issues to their attention to resolve if necessary. Inform of incoming payments. • Liaise with customers/customer service regarding collections, issues with billing, payments & refunds to ensure timely collection of accounts while preserving customer relationships• Escalation and Collection of large and difficult accounts. • Work with Legal department to solve collection issues and produce default letters to customers • Improve Cash flow through better procedures and policies and working closely with sales• Review Credit for new Customers, suggest credit limits and terms, and maintain Customer Master File• Create better reporting for ease of information• Work with IT team to manage and improve Accounts Receivable system• Hold weekly meetings to review accounts and suggest/take actions on delinquent accounts• Hold monthly meetings with Managers and Executive Team to discuss major issues• Produce month end reports and review Bad Debt file monthly• Reconcile accounts, approve commission payments, work with GL team regarding journal entries• Y/E audit duties• Hire staff, staff reviews, training, coaching and goal setting

• Reporting to the CEO, manage all functions of credit and Accounts Receivable for lumber wholesale, distribution and manufacturing area of business.• Managed 180M in revenue between Canada, US and Asia, gauge credit risk and business opportunity. Established & reviewed accounts & limits, monitored accounts, approval of large dollar orders, resolved issues, entered cash & processed credit cards. Managed Credit Insurance Policy (EDC) along with CFO. Monthly reporting submissions• Carry out soft collections while managing customer relationships & maintain acceptable DSO guidelines. Escalate collections on accounts when necessary and send to collections. Deal with Collection Agency.• Manage bankruptcy paperwork and files.• Established new and improved credit policies to improve A/R performance. Liaise with internal departments as required.• Lead for A/R in implementation of new system (Sage 300). • ABL bank reporting, weekly AR reporting. Supply quarterly bank audit information and year end audit information.• Liaised with sales staff and COO regarding orders, issues and credit holds. • Meet with management team to discuss broad range of issues, find solutions. Implement policies and improve on existing procedures. Compile weekly invoicing, sales and inventory figures for weekly Sales meetings. Maintained AR at 93% below 30 past due days and .5% over 90. No bad debt write downs for 3 years.Cross trained with Export department, Order Entry, Invoicing and approved Payables charges

• In a shared service environment independently managed all AR, credit and collections functions of reload division of the business for US and Canadian accounts• Worked with sales staff across branches in Canada and the US to improve billing and solve billing issues for customers. Established Credit for new customers and maintained customer files.• Collections of customer accounts to maintain positive cashflow and worked with third party collection agencies. Escalate account collection when necessary. Entered daily deposits.• Maintained cash flow objectives • Worked with IT to improve existing software. • Held monthly meetings with CFO to discuss and resolve issues. • Reconciled accounts, year-end audit duties, journal entries, and helped resolved any GL/Subledger issues.

.• Supervised a team of two in Shared Services Department for Billing and Accounts Receivable for large and growing Ship Management Company. • Duties included managing daily processing of invoices, journal entries, collections of third party receivables reconciling intercompany accounts, month end processing, balancing G/L and subledger accounts, and producing month end AR consolidated reports and working papers. • Managed A/R department transition from private to public company.• Sent out lessor invoices, verified and calculated payroll for both union and non-union on board staff.• Excel reporting for management. Created and upgraded policies and procedures for department for greater efficiency and management of workflow due to increasing volume. • Lead for department for upgrade to JDE ORACLE financial system. • Staff reviews, goal setting, team development through team meetings and career assessments. Conducting interviews for new hires and temp staff.

Supervised a team of 9 in Billing, Claims, Billing integration, Cash receipts and Office Services Functions providing superior service to 57 facilities, managers and Controller. Ran and distributed reports to necessary personnel. Handled logistics and operations of the CFS Office and managed the daily interface of 5 billing systems into 2 A/R ledgers identifying issues and ensuring accuracy. Support to Trade Service Managers as required.• Analyzed business processes and performance of staff, realigned duties, hired and cross-trained personnel to minimize delays and streamlined procedures reducing overtime 100% resulting in exceeding month end deadlines by 1 day.• Liaised with IT project team and managers on integration of 5 billing and 2 financial systems identifying invoicing and data entry errors, reporting and data transfer issues to ensure smoother transition for future go live date. • Centralized purchasing of printed material across 41 Facilities to ensure compatibility across the company and sourced a new printer resulting in reduction of inventory reducing printing costs by more than $10,000 per year.• Implemented and trained staff on Virtual POS terminals across 41 facilities by producing and presenting cost/benefit analysis resulting in 70% reduction of collections of COD credit card purchases and reduced bad debt losses and increased cash flow. • Initiated team meetings to increase communication and knowledge transfer which increased job ownership in staff.• Enhancements to Claims system resulted in a decrease in claims of 25% and faster claim reporting to managers

Managed operations of the $70M Revenue Department including recruitment, training and development of 7 staff and integration of newly acquired US Company and systems. Led initiatives to create policies and improve procedures and collections practices of entire department for better reporting to stakeholders and decreasing outstanding receivables. Processed credit applications and established limits. Worked with collection team on escalated and difficult accounts. Managed account holds, bankruptcies and credit releases. Managed transition from private to public company.• Decreased over 90 day receivables from 25% to 2% by negotiating payment plans with difficult customers, setting credit limits, initiating 3rd party collections on long outstanding accounts, and placing customers on hold. • Initiated collaboration to improve Financial Credit Policy and implemented collection strategy allowing increased cash flow and decreased bad debts. Created new collections policies resulting in more timely collections. • Managed reporting and logistics of deposits from different revenue streams, creating spreadsheets and improving accuracy and ability to report month end figures by deadline. • Handled any legal matters for collections with agencies/lawyers• Managed billing function and initiated monthly statement process which improved communications to and from customer, increasing cash flow and creating better customer experience

• Hands-on supervisor of 6 staff in receivables and collection functions including billing for $140M international accounts for 2 companies. • Reporting to controller, managed department budget, internal reporting for Executives re: accounts status, m/e variance analysis. reviewed sales contract terms to approve accounts, worked with auditors, collaborated with reservations, set up pricing tables, managed daily interfaces and was member of implementation team for JDE. • Held bi-weekly meetings with Executives to discuss issues• Ensured accuracy of information and billing amounts• Identified on going software issues through report and data analysis to solve GL and Sub ledger variances and missing data through implementation to JDE software. • Led by example during high volume times by assisting team in entering cash, making collections, and producing billings & statements. Resulted in exceeding month end requirements by ½ a day. • Initiated weekly meetings with Reservations Management to discuss and resolve issues and improve cross department training and knowledge resulting in more accurate input of deposit information and increased customer satisfaction.• Hiring, managing staff evaluations and training, scheduling holidays, coaching.