● Cultivate relationships with key clients to ensure retention and customer satisfaction● Manage existing customer base of 600+ accounts by assisting with order placement, upselling, cross-selling, and overseeing orders through completion● Create and update invoices to provide to customers with terms● Communicate with customers and vendors through email regarding order information such as order status,anticipated delays, and cancellations● Utilize Zoho CRM for tracking sales metrics and customer databases

● Quickly and accurately process over a thousand customer orders weekly from Amazon andwww.ReStockIt.com using established systems and procedures● Optimize order processes based on newly introduced order situations● Coordinate with external vendors and carriers to research and troubleshoot client order issues● Manage all communication with team of 15 to ensure compliance to timeframes and quality● Assist the Controller by logging vendor credits and refunding customers

● Implemented Pre-K curriculum in accordance with guidelines● Planned and wrote weekly lesson plans● Created a responsive and productive working relationship with parents, children, and co-teachers● Utilized technology to effectively communicate with staff, parents, and administrative staff● Conducted parent teacher conferences● Modeled strong organizational skills

● Planned and organized classroom activities on a weekly basis● Led daily classroom operations● Communicated problem solving with parents and children on a daily basis● Organized and conducted parent teacher conferences● Handled money for school trips, aftercare and early care● Wrote and distributed weekly newsletter