Bridge IS, Inc.

Lead on-site for delivering reports, service, and maintenance and MAC activity for large, national medical insurance facility, Wellpoint/Anthem.Installed/Replaced 20yr old Hard drive for discontinued Opt. 51, and reprogrammed over 200 Extensions for VP building within two days.Identified and Resolved Security risk with open dialing of "011" thoughout the building at Thousand Oaks. Locked down and secured "011" by reprogramming all 746 extenstions in Opt. 81C and Opt 51C using Bars/Nars and NCOS settings after hours, within one day.Delivered extension reports as well as drafted external call forwarding policy for corporate office building. Technical writing of scripts for networked call centers with CCA 6.0 and Symposium 5.0.Maintained IP platform voice mail system (Avaya Interchange) for sending out global broadcast messages. Designed call flow integration with multi-platform IP and non-IP phone systems including visio drawings and bayface layouts. Lead Technician for Pharmacy Call Center with Genesys TAPI environment

Responsible for implementing, designing and programming PBX systems for Embarq accounts; ILEC Industry.Key role in programming and implementing complicated network design for 15 site location with 3,600 stations; Utilities industry.Presented, designed, and installed Call Centers and Call Pilots for Hotel industry, including Visio charts for call flow.Programmed BCM400, Call Pilot, and Call Center for government agency.

Established Private Corporation February 2006Independent Sub-Contracting firm for Abilene/Odessa area. Servicing Key/PBX and data systems for major vendors, and local customers.

Responsible for maintaining 6-block Campus Hospital with over 1200 lines and stations. Installed and programmed Call Pilot in Hospital Environment. Networked, installed, designed and programmed VoIP ITG card and (soft) phones with Nortel Networks Options 11 - 81 and Norstar systems for Hospital campus.Responsible for move, adds and changes along with repair and maintenance to customers throughout West Texas.

Responsible for acquisition and retention of accounts. Consulting customers for dial tone services, including T1, PRIs, DSL/SDSL, local and long distance;Presenting and designing cost-saving business plans to Fort Worth and Dallas customers; CLEC industry.

Responsible for maintaining existing customer base while prospecting for new accounts. Developed business cases using complex voice, data, wireless, video, and Internet and CPE solutions to meet customer application requirements.Presented cost justifications and ROIs on eBusiness solutions. Largest Sale of the

Responsible for designing and implementing key and PBX telephone systems for Sprint's customers; ILEC industry.

Managed hotel's Lucent G3 PBX system and reservation call center; project managed telecom installations for convention and conference center; created and generated bills for hotels guests and convention vendors.Key role of State of Texas project: project planning, development, implementation of over 500 station account; management and distribution of invoicing system to specific departments; represented Shared Technologies to all business units and to subcontractors.Conducted formal training classes at Lone Star Park Race Track and other strategic accounts.Responsible for programming key and PBX telephone systems, analyzing floor plans, and training customers for Shared Technologies' strategic accounts

Responsible for National CompUSA account: project coordinated and implemented corporate standard of telephone systems for new and existing stores.Configuring and consolidating PBX telephone systems for CompUSA stores nationwide.Analyzed, coordinated and implemented Telco orders for all stores nationwide.Presented training programs to store managers and team members.