For almost two decades I worked as an independent OpenText training consultant for various global companies, developing and delivering onsite document and records management (EDRMS) training programmes in 23 countries across five continents. In March 2020 I decided to concentrate on my Microsoft Office courses. One of my delegates, Ros Nightingale, wrote "What Karen doesn't know about Microsoft isn't worth knowing." (Posted with her permission.)◾ Develop and deliver ever-growing… Show more For almost two decades I worked as an independent OpenText training consultant for various global companies, developing and delivering onsite document and records management (EDRMS) training programmes in 23 countries across five continents. In March 2020 I decided to concentrate on my Microsoft Office courses. One of my delegates, Ros Nightingale, wrote "What Karen doesn't know about Microsoft isn't worth knowing." (Posted with her permission.)◾ Develop and deliver ever-growing list of bite-size webinars, packed with practical tips ◾ Market, plan, develop and deliver one-to-one and group training courses ◾ Develop custom-made software training and roll-out programmes for large companies and universities◾Test, write and share easy to understand and time-saving tips (sharing for free since 2003)◾ Write for Executive Support Magazine (https://executivesupportmagazine.com/author/karen.roem/)2001 – 2020 independent OpenText (Livelink) training consultant for various global companies◾ Design and deliver tailor-made electronic document and records management training ◾ Deliver onsite training programmes in 23 countries across five continents◾ Write end user guides and storyboards for training videos◾ Prepare and deliver dedicated webinars for support teams and end users◾ Perform testing of OpenText Extended ECM platform◾ Create and run Train the Trainer workshops Show less

◾ Perform testing of OpenText Extended ECM Smart View user interface ◾ Write end user guides and storyboards for training videos◾ Review, update and streamline existing training material◾ Prepare and deliver dedicated webinars for support teams and end users

Develop, implement, consolidate and run in-house electronic document and records management (EDRMS) training using OpenText products. I was also involved in change management and communication related activities.I carefully selected a small team of four accomplished associates, who worked alongside me to deliver the training and help develop training materials.

Deliver public seminars throughout the UK:◾ The Exceptional Assistant◾ High Impact Communication Skills for Women◾ How to Supervise PeopleTrainer certification, Kansas City, USA (multi-level screening and audition process)

◾ Develop and deliver hands-on software training on various levels of MS Word, Excel, PowerPoint and Access, dealing with international course participants ranging from College porters and secretaries to students and professors◾ Plan and develop a series of training modules specifically for Assistant Staff, focusing on their needs, encouraging and motivating them to use their software more effectively.

Service Desk Coordinator (1990-93)◾ Manage the Service Centre, supervising 5 Service Desk Analysts◾ Analyse computer problems and trends, reporting to Management TeamsService Desk Analyst (1988-90)◾ Support local help desks and individual clients

◾ Senior recruitment assistant (1985-88)◾ Course administrator (1984-85)◾ Administrative assistant (1981-84)◾ Junior secretary (1980-81)