Karen Ruff Email & Phone Number

Indian Trail, Nc, Us

Charlotte, North Carolina, United States

Filesolve A Division Of Patterson Pope

•Directs all activities associated with a full agenda of an operating department’s day-to-day production regimen. •Manages overall staff administration, including Permanent orTemporary employee staffing models, recruiting, performance management, salary administration, with oversight of exempt and non-exempt staff. •Ensures adherence to departmental budget. •Determines and maintains appropriate organizational structure and staffing levels, achieves production goals and financial goals, and coordinates with other operational departments as needed. •Provides training, coaching, mentoring to staff as appropriate and provide development opportunities to meet the organization’s future needs. •Acts as an escalation point for teams, supporting all customers to ensure a high level of customer satisfaction. •Designs, implements, and manages necessary operational workflows; meet internal and external SLA’s (Service Level Agreements) •Prepares, produces, and delivers management reports on a daily, weekly, or monthly frequency. •Acts in a management capacity and participate as a member of the Operations management team. •Supports and administers various departmental and corporate policies consistent with the company’s core values and philosophies.

Key member of management team focused on transitioning operational model to support Government Lending. Key functional areas included Post Closing, FHA Insuring Group, Whole Loan Sales,Compliance and Trailing Docs. Developed effective processes to post close and insure $300mm a month of FHA wholesale and retail loan production Trained staff and effectively developed processes to clear investor suspensions and execute bulk loan sales resulting in greater than 95% execution rate Led restructure of collateral document management process and transformation to terminal digit filing system supporting over 20,000 files Played a strategic role in negotiating delivery standards and time lines with Custodian and Investor Contracts Monitored and maintained compliance with federal and state regulations Developed and maintained HMDA reporting monthly to Legal department Successfully maintained Mortgage Electronic Registration System for Equifirst and all third party investors

Effectively retrieve recorded mortages and final title polices timely adhere to investor delivery requirements.In one year my team reduced outstanding trailing docs by 60%.Maintain Closing agent status database.