• Improve accuracy of technical reports by conducting thorough research and editing highly specialized engineering documetns, resulting in a 20% reduction in content revisions.• Streamline publication processes by implementing version control databases and tracking systems, reducing document production time by 15% and minimizing errors.• Increased document clarity by ensuring all content adheres to AP Style and organizational standards.

I was the de facto marketing writer and editor, content creator, project supervisor, and balanced these tasks with team lead duties.Marketing writer and editor:- Composed compelling marketing emails that brought in three new clients and increased new service levels for existing clients - Improved email open rates by 17%- Recruited more than 300 vendors with persuasive emails and phone pitches- Wrote, proofread, and edited for tone, content, and language localization on most company documentation, including presentations, emails, and client proposalsContent creator and brand manager for social media- Created the company’s most popular Twitter feature, which generates the most praise and response over any marketing effort- Developed and managed brand identities for LinkedIn and Twitter, with four distinct accounts. Quintupled the likes and engagement for each channelProject Supervisor:- Responsible for revamp of corporate website, including project planning- Rewrote and revised text and developed new content, along with site map and index creation- Primary liaison with the graphic designer for color, layout, and font choices- Tested UI/UX for both current site and revised site- Collaborated with two independent consultants as well as internal stakeholders for contentTeam Lead:- Managed up to 50 US-based remote processors, completing three different title and tax workflows, and improving accuracy rates from 66% to 98-99%- Improved on time deliverables to an average of 99% on time- Increased efficiency of processors, from an average of 17 orders a day to 33 orders a day completed- Wrote hundreds of pages of a technical manual covering start-to-finish steps for the commitment typing process, incorporating and localizing language from existing documents

- Researched mortgages, involuntary liens and judgments, and deeds to create a complete title report, exceeding both accuracy and productivity metrics 98.7% of the time- Aggregated data from multiple private and public databases- Identified and interpreted relevant findings in a clear and concise way

- Wrote short content articles educating small business owners about credit card processing and security- Researched technology and business issues- Integrated SEO keywords into articles- Optimized articles for social media distribution across three social media channels

- Prepared and edited title deeds and mortgages for recording with a 99% acceptance rate- Created a database of 2,000+ county recorder standards

- Contributed to and edited manuals for new employees, both in-house and offshore contractors- Specialized in a complex branch of title: distressed properties, foreclosures, and REOs- Verified and analyzed accuracy of title searches in 49 states- Trained and onboarded new title searchers and examiners

- Proofread real estate title documents- Edited real estate title documents- Trained and reviewed new proofreaders

- Proofread real estate title documents- Edited real estate title documents