As the Managing Director at BLEND Voice, I lead the efforts to drive adoption, retention, and growth of our Contact Center and IVR business. With over 22 years of experience in the voice industry, I have developed a deep understanding of the needs and challenges of our clients, and how to deliver solutions that enhance their voice branding and localization strategies. I lead the IVR Sales, Project Management and Operations (Talent Booking, Translation) Teams.I am passionate about creating positive and lasting customer relationships, and I work closely with the leadership, sales, marketing, and product teams to align our priorities, goals, strategic plans, and execution. I am also an energetic, optimistic, and results-driven person who thrives in a fast-paced and dynamic environment. My mission is to empower our clients to communicate their voice to the world, and to help them achieve their business objectives and vision.