Karen Sinclair Email & Phone Number

London, GB

London, England, United Kingdom

London, United Kingdom

• Working as a senior project manager on high profile, multi million pound, strategic Data, Insight and Reporting programmes which includes a number of different workstreams across a number of different departments and.
• Accountability for the delivery of the projects
• Managing risks, issues and dependencies
• Strong stakeholder management and relationships at all levels
• Third party stakeholder management and relationships at all levels
• Third party contractual negotiation

Osterley

• Working as a project manager on high profile Data, Insight and Reporting programmes which includes a number of different workstreams across a number of different departments and teams. Key responsibilities include:
• Accountability for the delivery of the projects
• Managing risks, issues and dependencies
• Strong stakeholder management and relationships at all levels
• Strong communication skills at all levels
• Experience in project management processes and techniques

Osterley

Service management within the ITIL V3 FrameworkAbility to vary style and approach with stakeholders to achieve desired result with good business/customer relationship managementExperience of creating Service and Support processes from ground up and carrying out effective stakeholder management up to Exec Level to ensure process is adoptedEscalation point.

• Managed all aspects of customer service to the BBC including relationships with key external suppliers. Managed an offshore team of 10 staff dealing with day to day incidents and change management.Key achievements:
• Visited India to build relationships with offshore support team
• Managed major incidents through to successful resolution, working throughout the night where required
• Project Management - Managed a number of projects through to implementation on all platforms (Development, Test and Production)
• Acted as internal and external escalation point for all incidents, providing satisfactory resolution for customers and third parties
• Worked to ITIL standards, improved processes

• Managed Application Management pre-sales.
• Provided solutions expertise and support for third party applications.

• Worked with a Senior Project Manager to manage the transition of a global emissions trading system into Siemens IT Solutions and Services. Managed a team of support analysts and developers. Coordinated developers with.
• Attended service delivery meetings in Brussels to manage support and service offerings for the account
• Built strong working relationships with key clients from the 13 different EU countries
• Won an award for Customer Culture – Showed understanding of who the customers were, their business and their requirements.

• Supported 80 staff on computer systems and Office applications.
• Designed and delivered training to new members of staff.
• Worked closely with BBC colleagues and external third party suppliers.
• Provided management information to BBC Production Departments
• Produced financial information for the Head of the Rights Group
• Acted as Health & Safety Coordinator

Fheq Level 7 Diploma, Business Administration, Management And Operations

The Level 7 Diploma in Business Administration is comprised of five units. - Operations Management - Organisational People Strategy.

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Studying as a personal activity