Work closely with product owners, subject matter experts, and development teams in defining, engineering and supporting various business solutions based on the Salesforce.com platform. Responsible for the administration of Salesforce internally developed apps and the various managed packages. Also provide tier 2 support for the various departments using the system.

Grooming stories and giving feedback to Product Owner for better information and refining the acceptance criteria. Reviewing and testing stories during the sprint, including automating API testing using JUnit and Frisby. Implementing automation tests for the end to end regression test once the story is finished utilizing Protractor for our NGEN product. Customizing and implementing our version of Salesforce. Manual testing of the Salesforce customizations during the sprint. Migrating data to Salesforce from Dynamics CRM and a client-server product. Implementing automation tests for the end to end regression test once the story is finished utilizing Provar for our Salesforce implementation. Testing our integration of Equifax Business Connect Software with our existing legacy software.

Leading the efforts of the manual test team. Leading the Triage team with reviewing defects and setting priorities. Maintaining JIRA, creating the dashboards for helping to facilitate the efforts of the dev/qa team. Writing Test Cases/Scripts for testing new development. Performing both manual and automated testing. Coordinated the efforts of the Offshore Testers.

Convert client databases of varying formats into eTapestry’s object model by mapping clients’ legacy data into a predetermined relational model using VB.net and then use utilities into the eTapestry object model.Testing the converted data in my pre-loaded environment in MS Acess with SQL queries and again once loaded into the eTapestry’s conversion SAAS environment by using the application.Communication with various eTapestry clients to first map data and then follow-up until they are satisfied with the data. Balanced many clients concurrently

Writing Test Cases/Scripts and testing new development.

o Automated system testing – updating automated test scripts for new releases of software. Manual testing of new modules.o Writing of Test Plans and Scripts based on completed design documents. Quotes of estimated testing time for new projects. Assisting with gathering/implementing requirementso Coordination of the PCI Compliance project with the other departments, liaison with third party QSA vendor, lead testing of application for compliance, writing informative materials used for training staff on best security practices. Liaison with third party vendors and partners to obtain certification to use their products and/or services (PayPal, etc.). Lead testing of components of the application to verify the interfaces and compliance

Convert client databases of varying formats into eTapestry’s object model by mapping clients’ legacy data into a predetermined relational model using VB.net and then use utilities into the eTapestry object model.Testing the converted data in my pre-loaded environment in MS Acess with SQL queries and again once loaded into the eTapestry’s conversion SAAS environment by using the application.Communication with various eTapestry clients to first map data and then follow-up until they are satisfied with the data. Balanced many clients concurrently

Project Lead 7/11/2002 Team consists of a BA and developers as direct reports and DBA’s, SE’s, SQA’s and Data Analyst matrixed to the team. Administrative tasks for direct reportsMaintain the timeline, capitalization numbers, SDP document and complete a weekly status report for the Project Manager. Conduct hand-off meetings to Support Services as a new project is deployed. Review functional specifications, technical specifications, test plans and hand-off documents. Provide support during the initial implementation of the project to the field In addition to Project Lead duties, assist with programming and business analysis duties as needed to complete the project in a timely manner. Provide support for the Maintenance team as needed. Continue to provide development support for AMS VB applications for the Maintenance team. Team Lead - VB Devel. Team 2/19/2001Maintained the cohesion of the team as it grew from 10 to 17 team members. Trained new employees on the processes and software. Managed resource schedules, maintained communications with other teams and administrative duties for team. Allocated resources for product enhancements, balancing with the needs of product maintenance. Handled the front-line support calls from the App/Commercial Account Support people and enlisted additional resources when needed. On call for after-hours support. Helped design the training classes on Object Oriented thinking and Intro to .Net and taught one Object Oriented class. Programmer/AnalystProject Lead for multiple projects as well as development responsibilities for those projects. During the 4.3 project timeframe I led 2 projects at the same time as well as development responsibilities. Development of components for use in a n-tier environment, design and development of stand-alone products both alone and in a team environment using MS Visual Basic. Responsible for maintaining current software and troubleshooting customer problems.

Co-Designed fully-functioning prototype for new windows product using DelphiProject lead for some of the team development projects for new releases of current products in addition to the development duties for the project.Design and development of new products both alone and in a team environment using both MS Visual Basic and Micro-Focus Cobol as well as data conversions from competitor’s software to our software. This required the ability to handle several high priority tasks at once. Including a data conversion of our Windows Beta product in Oracle back to the dos based product which had several issues because some features in the Windows product were not saving data correctly. This was very high priority to save the customers business.Responsible for maintaining current software and troubleshooting customer problems. Provide technical support for customers both on-site and on the phone. Quoted costs for data conversions and costs and time estimates for custom programs. Training of new programmers/associates

Setting ICD-9 diagnosis codes for insurance based on surgical notes. Liaison to software vendor for mainframe problems with medical billing software. Data entry, posting receipts and accounts receivable