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@cbc.ca
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2 phones found area 614
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Karen Stephen is listed as Senior Product Manager | Driving Innovation, User Experience & Data-Driven Solutions | Expert in Customer Success & Digital Transformation | Bilingual based in Greater Toronto Area, Canada, Canada. AeroLeads shows a work email signal at cbc.ca, phone signal with area code 614, and a matched LinkedIn profile for Karen Stephen.
Karen Stephen previously worked as Manager, CX Ops at Cbc and Manager, Audience Insights at Cbc. Karen Stephen holds Diploma, Jounalism - New Media from Sheridan College.
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Experienced Senior Product Manager with over 15 years of success in driving customer-centric solutions and innovation across digital platforms. Adept at blending qualitative and quantitative data to deliver exceptional user experiences and enhance customer retention. Recognized for establishing CBC's UX research framework and modernizing audience feedback systems, resulting in significant engagement improvements. Proven track record in leading cross-functional teams, optimizing processes, and delivering measurable results in fast-paced environments. Fluent in English and French, I thrive on solving complex problems, coaching teams to success, and exceeding business objectives.
Listed skills include Social Media, Digital Media, Product Management, Vendor Management, and 26 others.
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Toronto, Ontario, Canada
Product lead and SME for Customer Success and Voice of Customer (VOC); success has been realized through empathy to customer needs, alignment of product vision with business objectives delivering measured outcomes, and strong relationships with stakeholders.I worked with various collaborators, including National Audience Services, Loyalty Experiences.
Implemented and managed corporate-wide audience feedback system* Identified need for unified audience feedback processes and systems, wrote business case, collaborated with cross-functional teams to gather requirements, led RFP processes, negotiated vendor contracts, implemented system for feedback channels, ticketing system, FAQs and reporting* Was the.
In this position, I'm the advocate for the user, helping bridge the gap between the creators of digital experiences at CBC and users of those experiences. I enable Product Owners to directly engage with their audiences, gathering feedback on the experiences as they engage with the digital products in our portfolio. I also gather and report on audience.
Toronto, Canada Area
As the first Product Manager, Social Media at CBC, I was responsible for the initial launch of CBC's social network, including registration, email newsletters, commenting, photo and video upload, reviews, live chat and social login functionality.I managed and maintained vendor relationships, developed product and platform roadmaps, working with internal.
I analyzed business needs, developed feature sets and created project and product documentation.
Responsible for multi-media content creation, including web pages, e-mail messages, dynamic letters, and IVR messages.Managed 80% of company intranet.
An in-bound call-centre for student loans. Students would call in for information about their student loans and I'd give them options and advice.
Activities and Societies: Peer Mentor, Varsity Rowing
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Karen Stephen is listed as Senior Product Manager | Driving Innovation, User Experience & Data-Driven Solutions | Expert in Customer Success & Digital Transformation | Bilingual.
AeroLeads has found 2 work email signals at @cbc.ca for Karen Stephen.
AeroLeads has found 2 phone signal(s) with area code 614 for Karen Stephen.
Karen Stephen is based in Greater Toronto Area, Canada, Canada.
Karen Stephen has worked for Cbc and Edulinx.
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Karen Stephen holds Diploma, Jounalism - New Media from Sheridan College.
Karen Stephen is listed with skills including Social Media, Digital Media, Product Management, Vendor Management, Business Analysis, Project Management, Project Planning, and Business Development.
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