Karen Stone Email & Phone Number

Fairfax, VA

• The Senior Manager for Service Delivery strengthens the professional services employee resource pool by ensuring that direct reports have the training, tools, processes, and technology to be effective in their roles..
• Effectively manages customer, business and employee expectations regarding service delivery for assigned products and services
• Partners with Services leadership to understand and participate in building business strategies
• Translates the business strategies into tangible objectives which align resources towards accomplishing these strategies
• Implements employment related activities such as hiring, on-boarding, employee engagement, training plans, performance reviews, coaching and development

Fairfax, VA

• Supervised 40+ professional information technology consultants in the Student Success Center
• Completed Performance Reviews, Salary Reviews, Information Security Audits, and administrative reports
• Developed training and career plans with consultants
• Initiated consistent meetings with each consultant to assess service delivery and determine what is needed for support
• Collaborated with Consulting Center Manager and Delivery Center Manager to improve service delivery to our clients, higher education institutions
• Participated in facilitating team meetings, service roundtables, Talent Development Manager meetings, and other meetings as requested

• Provided software implementation, data integration, and strategic technology consulting services to colleges and universities, including remote and onsite training and system testing engagements
• Completed onsite business process and quantitative analysis, including detailed reports for document imaging technical requirements
• Facilitated planning meetings for onsite and remote engagements, such as coordinatingwork with vendors, colleagues, and clients for the development of new services
• Worked with the Banner Enterprise system, Luminis Portal, Learning Management Systems, and Oracle databases for successful completion of data integration
• Configured system integration components to provide real-time data processing from the Enterprise system to Learning Management systems, such as Desire2Learn, Blackboard,Epsilen, ANGEL, eCollege, CampusCruiser, Moodle.

• Successfully proposed, provided leadership and implemented a year-long working group to include faculty, students, IT administrators, and educational technology team to study and provide recommendations to the Provost.
• Provided vision and operational leadership for the effective use of technology in the classroom as well as distance learning, hiring and supervising instructional technologists, training manager, special projects.
• Developed and presented faculty workshops for employing multimedia tools for teaching and research
• Represented Allegheny College on the National Institute of Technology & Liberal Education IT Leaders consortium for more than 5 years, and collaborated with other professional organizations and liberal arts.
• Managed OET budget, recommending cost-effective related budget priorities that addressed campus-wide educational initiatives
• Provided leadership for implementing technology projects with faculty members and the educational technology team to support pedagogy Previously employed with Allegheny College as Manager of Training, Computing.

Mba, Business Administration, Management And Operations

Graduate Certificate, Educational Technology Integration