Karen Mccoy Email & Phone Number

Roanoke Va

Serve as Project Manager for 2 large projects for Acquisition Integrationo Participated in multi-week LEAN event with business to define Requirements and establish business expectationso Lead project teams through design and development phaseso Manage Project documents including Charter, Design, Project plan, Resource Forecast o Manage Project Risks, Issues, Decisions, Change Management, Budget, and Change Requests

Norfolk Southern, Roanoke Va

Contract Project Manager for Norfolk Southern (via Pinpoint IT Services) 3/14 - 6/15Serve as Project Management Office Team Lead for SAP projects using ASAP methodology. Served as part of the project team to develop Project Management Office and establish Process Controls procedures including: o Program Performance Balanced Scorecardo Formal Project Approval Processo Resource Capacity Planning o Release Management o Project Audits – Schedule and ScoringTransitioned 97 users to Project Server Timekeeping Trained Project Leads on Microsoft Project Server utilizing Enterprise Projects & PWA timekeeping. Contract Project Coordinator Norfolk Southern (via Pinpoint IT Services) 9/10 - 2/14Serve as project coordinator for 30 SAP migration & interface projects. Norfolk Southern implemented Finance, HR, & Sourcing within SAP.Served as project coordinator for 5 Application Decommissioning projects related to the SAP implementation. Worked closely with teams & team leads on SAP project team to coordinate efforts in identifying & addressing gaps in system functionality.Ensured Project teams maintain proper project documentation per Norfolk Southern established SDLC requirements. Utilized Microsoft Project to create, monitor and report project progression.Served as member of IT PMO teamWorked closely with SAP implementation team to coordinate all implementation tasks into a single consolidated project plan. Became familiar with SAP terminology & gained a basic understanding of the SAP internal structure & implementation requirements.Conducted quarterly SOX self assessments.Served as PMO coordinator for Application Support Team, maintaining project information for 25-30 active projectsProvided project metrics and additional reports to management.

Roanoke, Virginia Area

Manager, Systems Development 9/06 – 8/10Managed team of 7 full-time team members & 10 contractors. Provided training, performance evaluation and growth initiatives for teamInterfaced with vendors & recruiters to provide experienced contractors to ensure project quality & on-time completionManaged capital & expense budgets to support department projects, utilizing People Soft financial tools for Requisitions, Purchase Orders & Accounts Payable Team designed, supported & enhanced applications within a 5-intranet site landscape, Enterprise Remedy ticketing system, Asset Protection data analysis, and Retail labor management & schedulingDeveloped business relationship with business owners in Store Operations, IT Technical Services, Asset Protection & various other business areaUpgraded single focus ticket solution to enterprise solution with Remedy AR Systems v 7 Worked with team to implement Remedy Toolset IT Service Catalog, Incident, Problem, Knowledge & Change Management within the Remedy toolset. Become familiar with ITIL best practices. Worked with Peer Managers to address process efficiency & improvementUtilized System Development Life Cycle and AGILE (SCRUM) development methodologies Team Lead, Store Systems 8/98 – 9/06 Performed analysis & design of enhancements for the Point-of-Sale (POS) system Projects included : Commercial First Call Pricing System, Local Area Warehouse ordering from Stores, Credit Vendor conversion, Acquisition System Conversions for Parts America, Carport and Discount Auto Parts, Ecommerce, Commercial Order ProcessAssigned & managed resources for New Development projects, Enhancement directives, and support dutiesManaged team members, providing training, performance evaluation and growth initiativesPerformed Resource Needs EvaluationServed as subject matter expert for POS processes Worked with business users to address current issues and concernsDesigned, enhanced & supported POS system for 1000+ stores

Bachelor Of Science (B.S.), Computer Science

Bachelor Of Science, Computer Science