Karen Torok Email & Phone Number

Sylvania, Ohio

• Managed large scale, responsive web and mobile app implementation projects from $5K – $1.5M with team sizes of 4 – 12 members for a variety of high profile clients from small to enterprise-level. • Oversaw all phases of web development projects including user architecture, content strategy, SEO, analytics, visual design, front-end development, engineering, quality assurance, user acceptance testing and site deployment.• Communicated milestones, dependencies and deliverables clearly to client stakeholders throughout the project lifecycle to ensure client expectation alignment and timeline adherence.• Produced statements of work with project estimates. Oversaw budgets and client deliverables.• Set up, participated and led project status meetings with the project team as well as with the client.• Oversaw and mentored the Project Management team and cross-trained other departments on key project management processes.• Researched and implemented a new post-Implementation project review process.• Designed an Intranet project dashboard to inform upper management of project status, budget and progress on critical milestones. • Managed multi-disciplinary teams, including members from creative, content, development, strategy, quality, analytics, and account service, ensuring effective collaboration and efficiency.• Created detailed project plans including timelines, resource allocations, communication, risk management and launch plans.• Launched a scope management process company-wide to identify and resolve scope issues.

• Identified future resource and skill needs based on project workflow projections and coordinated with Directors to maintain appropriate staffing levels.• Managed workflow through entire organization by prioritizing work daily, communicating individual work schedules.• Leveled Resources to achieve maximum billable hours for all departments.• Improved estimating process by creating and implementing new process across organization.

• Managed project resources, including assets from client and internal documents. • Gathered and documented requirements ensuring consistency with business goals for each project. • Created detailed project plans covering all aspects of development and delivery.• Performed risk analysis, created functional and technical specifications, and identified key deliverables and milestones.• Led a diverse project team including staff from creative, technical and business teams.• Communicated with clients on project status, asset requirements and timing issues.• Planned and executed QA on web site development to ensure that all development meets the highest standards of quality before being released to the customer.• Created and managed relationships with outside contractors and vendors.

• Appointed to the Information Technology Leadership Council by senior management.• Directed software engineers, multimedia specialists and interns.• Managed and developed leading edge knowledge management application.• Led the development of a 3-tier web-based learning experience.• Implemented two corporate portals, including the evaluation, implementation and integration of a web content management system (CMS). • Created an automated web-based Balanced Scorecard application used by all Aeroquip facilities.• Designed and built a web-based Facilities Standards Reporting system.• Researched and evaluated software development technology for document management, portal/web development and knowledge management.

• Developed software and led projects for the Center for Creative Instruction (CCI).

Master’S Degree, Engineering Science Majoring In Computer Science And Engineering

Activities and Societies: Eta Kappa Nu

Bachelor’S Degree, Computer Science And Engineering