• Directed components of requirement elicitation for Sage 100/200 ERP product enhancements (formerly MAS 90/200), through communication with product management and other stakeholders as well as conducting interviews with customers and business partners thus improving NPS score and customer satisfaction.• Produced high quality business/user requirements, functional and detailed design specifications for 100+ enhancement projects with the required detail and clarity that enables developers and QA to proceed with their assignments. • Designed user interface screens that greatly improved user experiences and productivity on day to day tasks.• Instrumental in integrating design validations with customers/business partners into the design process.

• Created detailed design specifications and conducted design reviews for releases of MAS 90/200 product line thereby enhancing software for customer usability.• Created standards documents for design, guidelines for reports, design templates and procedural documents.• Assisted other departments with testing, documentation and support.

Responsible for testing of MAS 90, writing detailed defects and was instrumental in the creation and maintenance of the new test case database.

Provided customers with (onsite) installation, conversion, training, testing and supporting of MAS 90 along with writing design specifications for custom programming jobs and supervising QA.

Provided customer and reseller phone support of MAS 90 accounting software.