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@mastercard.com
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Karen Wilkinson is listed as Senior Content Strategy Analyst at Mastercard at Mastercard, based in Raleigh-Durham-Chapel Hill Area, United States. AeroLeads shows a work email signal at mastercard.com, phone signal with area code 800, and a matched LinkedIn profile for Karen Wilkinson.
Karen Wilkinson previously worked as Senior Content Strategy Analyst at Mastercard and Contract Technical Writer at Allscripts. Karen Wilkinson holds Certified Associate In Project Management (Capm) from The George Washington University.
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AeroLeads found 1 current-domain work email signal for Karen Wilkinson. Compare company email patterns before reaching out.
Versatile technical communicator and project manager, with extensive experience creating an array of documentation for a variety of advanced technology products and solutions. Strong sense of ownership and individual accountability. Organized and detail-oriented. Autodidactic, highly productive, and flexible in high-paced work environments. Skills and core competencies include: ° Researching, synthesizing and translating complex data into clear and concise documentation. ° Thriving in a virtual team environment, by collaborating with local and remote subject matter experts across multiple organizations and global enterprises. ° Successfully managing multiple projects with overlapping schedules, and rapidly adapting to changes in scope, deadlines and timeframes. ° Managing multiple AGILE release cycles simultaneously.
Listed skills include Framemaker, Technical Documentation, Software Documentation, Online Help, and 30 others.
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A career timeline built from the work history available for this profile.
Purchase, Ny, Us
Lead release writer for the Interchange team. I create customer-facing release announcements, bulletin announcements, and Interchange reference manuals. Work with key stakeholders (business owners, subject matter experts, and legal counsel) in review cycles and final approvals.
Chicago, Il, Us
Writer for various Sunrise product documentation in Ixiasoft DITA XML, which includes providing subject matter expert documentation reviews, peer reviews, performing quality check reports (to ensure styles and standards are applied), and publishing end-user content.Attends product program meetings each week to obtain information on program status, product release dates, attend new feature demos, and provide documentation status.Conducts regular interviews with business analysts, product owners, developers, and quality assurance analysts, and administers information-design best practices to cultivate comprehensive and detailed deliverables.
Chicago, Il, Us
Senior technical writer for FollowMyHealth product internal guides for services and support teams and customer-facing user guides for Mobile (Android and iOS) FollowMyHealth application. Zooming administrator backup which includes uploading and deleting static documents from doc portal, and back office administrator duties.
Chicago, Il, Us
Writer for Allscripts Tiger, Misys PM, and Allscripts Vision in updating product documentation in Frame source files, building online Help for software releases subject matter expert reviews, peer reviews, and edits, perform quality check reports (to ensure styles and standards are applied), and publishing end-user content.Writer for Allscripts Payerpath (and third-party integration components (Phreesia) and Allscripts ePrescribe in creating product documentation, subject matter expert reviews, perform quality check reports (to ensure styles and standards are applied), peer reviews and edits, and publishing end-user content.Attends product program meetings each week to obtain information on program status, product release dates, provide documentation status, and vote on general available readiness Conducts regular interviews with business analysts, product owners, developers, and quality assurance analysts, and administers information-design best practices to cultivate comprehensive and detailed deliverables. Engages in global, AGILE-centered workflows, and cross-functional development teams. Develops and analyzes taxonomy terms as a key member of the Taxonomy workgroup within Documentation Center of Excellence department. Troubleshoots log files to pinpoint issues, perform fixes in ditamap and associated files. Collaborates with technical editors to ensure adherence to corporate-mandated documentation styles and standards. Publishes content to the online information center for internal users and clients. Test online information center portal for internal and external customers.
Chicago, Il, Us
Writer for Allscripts Tiger, Misys PM, and Allscripts Vision in updating product documentation in Frame source files, building online Help for software releases subject matter expert reviews, peer reviews, and edits, perform quality check reports (to ensure styles and standards are applied), and publishing end-user content.Writer for Allscripts Payerpath (and third-party integration components (Phreesia) and Allscripts ePrescribe in creating product documentation, subject matter expert reviews, perform quality check reports (to ensure styles and standards are applied), peer reviews and edits, and publishing end-user content.Attends product program meetings each week to obtain information on program status, product release dates, provide documentation status, and vote on general available readiness Conducts regular interviews with business analysts, product owners, developers, and quality assurance analysts, and administers information-design best practices to cultivate comprehensive and detailed deliverables. Engages in global, AGILE-centered workflows, and cross-functional development teams. Develops and analyzes taxonomy terms as a key member of the Taxonomy workgroup within the Documentation Center of Excellence department. Troubleshoots log files to pinpoint issues, perform fixes in ditamap and associated files. Collaborates with technical editors to ensure adherence to corporate-mandated documentation styles and standards. Publishes content to the online information center for internal users and clients. Tests online information center portal for internal and external customers. Previous writing projects: Sunrise Financial Manager and Sunrise Device Connect; responsible for creating product documentation, researching obtaining subject matter expert reviews, perform quality check reports (to ensure styles and standards are applied), peer reviews and edits, and publishing end-user content.Mentor college intern
San Jose, Ca, Us
• Created process documentation for various tools and department procedures.• Managed all aspects of documentation development for each product from concept to production.• Created key management processes within cross-functional teams that established clear goals, deliverables, and deadlines.• Project lead responsible to convert all OEM (Original Equipment Manufacturer) documentation to Cisco documentation templates (Word-to-Frame conversion).• Collaborated with OEM teams in standardizing their source files to the Cisco style.• Lead for the Cisco Customer Embedded Feedback Program. Responsibilities included processing daily customer feedback, routing feedback to the appropriate teams, quarterly and end of fiscal year data analysis, watching trends, and reporting findings to documentation team and managers.• Produced Eclipse-based online help for the Cisco Service Control Engine (SCE) for each release.• Tracked and managed all product bugs, and updated product Release Notes accordingly. This included engineering bugs, Cisco Product Security Incident Response Team reports (PSIRTs), and documentation bugs.• Improved process discipline across development teams by raising the visibility of engineering specifications and their impact on product documentation.• Engaged international development teams in the document planning phase to improve feature accuracy, and worked to improve communications between stakeholders who worked abroad.• Performed production page turns on all documents that were published through our team to ensure customs and standards were properly applied.• Updated department internal web and wiki pages.• Primary contact for Frame template and publishing issues with team.
San Jose, Ca, Us
• Worked with the technical documentation writers and editors in our business unit to ensure their documents met Cisco quality standards and guidelines.• Led training for team members on publishing tools.• Coordinated editing review cycles for the Cisco Style Guide and incorporated changes.• Coordinated the release of the Cisco IOS Debug Command Reference.• Converted all OEM documentation to Cisco documentation templates.• Published documentation to Cisco.com for our immediate team.• Obtained part numbers from our central Document Control Specialist team.
San Jose, Ca, Us
• Coordinated with technical documentation writers and editors in the updating the main documentation release calendar.• Signed off on engineering change orders (ECO).• Worked closely with the print vendor to ensure paper documents were sent to print and in manufacturing by deadline.
San Jose, Ca, Us
• Coordinated beta testing of the Cisco Communication Server between Cisco and beta test sites.• Compiled weekly beta testing information from each site.• Provided weekly reports to the engineering teams.• Tested Cisco IOS Software images on hardware before shipping out images to beta test sites.• Facilitated the Return Material Authorizations (RMAs).
Other employees you can reach at mastercard.us. View company contacts →
Pranit Flora
Colleague at MastercardGurugram, Haryana, India
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Luis Lithgow
Colleague at MastercardNew York City Metropolitan Area, United States
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Kyle R. Coffey
Colleague at MastercardNew York, United States
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Meigan Fukushima
Colleague at MastercardSan Diego, California, United States
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Will Smith
Colleague at MastercardAustin, Texas Metropolitan Area, United States
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Tom Deighton
Colleague at MastercardUnited Kingdom
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Lukasz Dolowy
Colleague at MastercardAjax, Ontario, Canada
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John M. Bocelli
Colleague at MastercardNew York City Metropolitan Area, United States
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Stephanie Angarano
Colleague at MastercardNew York City Metropolitan Area, United States
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Patrick Sulston
Colleague at MastercardGreater Toronto Area, Canada
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Quick answers generated from the profile data available on this page.
Karen Wilkinson works for Mastercard.
Karen Wilkinson is listed as Senior Content Strategy Analyst at Mastercard at Mastercard.
AeroLeads has found 1 work email signal at @mastercard.com for Karen Wilkinson at Mastercard.
AeroLeads has found 1 phone signal(s) with area code 800 for Karen Wilkinson at Mastercard.
Karen Wilkinson is based in Raleigh-Durham-Chapel Hill Area, United States while working with Mastercard.
Karen Wilkinson has worked for Mastercard, Allscripts, Health Data & Management Solutions, Inc. (Hdms), Blue Cross Nc, and Cisco.
Karen Wilkinson's colleagues at Mastercard include Pranit Flora, Luis Lithgow, Kyle R. Coffey, Meigan Fukushima, and Will Smith.
You can use AeroLeads to view verified contact signals for Karen Wilkinson at Mastercard, including work email, phone, and LinkedIn data when available.
Karen Wilkinson holds Certified Associate In Project Management (Capm) from The George Washington University.
Karen Wilkinson is listed with skills including Framemaker, Technical Documentation, Software Documentation, Online Help, Technical Communication, Dita, Technical Writing, and Xml.
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