Nhera Devs is a personal project focused on covering topics related to front-end, back-end, and video game development.•Conducted a secondary market research that allowed me to identify the target audience's preferences. With this information, I created a brand identity manual that was appealing to the audience.•Planned social media content using Trello.•Created a brand from scratch.

Soliduz Exchange Solutions is a financial platform focused on serving businesses by facilitating payroll payments to employees, enabling payments to affiliated merchants, and providing a seamless customer billing experience.•Developed presentations about the app for internal and potential client use. The presentations provided a clear overview of the app's features and benefits, and helped to generate interest in the product.•Used Figma to create interactive prototypes of the mobile app. The prototypes helped to identify and correct usability issues, which contributed to improving the user experience.•Executed tests to verify the proper functioning of the web and mobile app. The tests helped to identify and correct critical errors, which contributed to ensuring the quality of the product.

Bitgobi is a startup focused on the development of an investment software.•Researched potential competitors for the service, which allowed me to identify their strengths and weaknesses. This information was used to develop a marketing strategy that differentiated us from the competition.•Organized the content grid and automated the posts using Meta Business Suite and YouTube Creator Studio. This allowed me to save time and resources, which helped me to focus on other more strategic tasks.•Participated in the redesign of the website's landing page. The result was a more attractive and user-friendly site.

I worked for two companies: Movilmar, which focuses on the sale of technological equipment, and TodoBombas de Venezuela, which sells pumps and other car accessories.As personal projects, I have Lyra Agency, which provides advertising services, and Tech Nestd, a blog about computer science.•Developed two e-commerce websites and two service portals with WordPress, using WooCommerce and Elementor.•Used relevant keywords in the websites' meta descriptions to improve their ranking in Google search results.•Adapted the e-commerce websites for different devices by making them responsive. To do this, I modified the child theme's CSS to modify the design and layout of the pages depending on the device size.

My responsibilities in JCWO were:•Planned the monthly content for the NGO's social media, including images, videos, and captions, automating the posts using Hootsuite.•Completed the design of the NGO's end-of-year newsletter, highlighting the organization's achievements during the year.•Wrote all the content in English, which allowed the organization to reach a wider audience.

As an agent I offered some benefits for the BOD's clients (Banco Occidental de Descuento) such as discounts in gastronomic experiences. In this job I developed:• Sold gastronomy services to contacted clients.• Communicated the service benefits and handled billing inquiries.• Developed skills in handling customer objections.

My main responsibility in this company was to survey clients from Venezuela's telecommunication services. I learned:• How surveys were applied to gather market's info.• Client satisfaction level.• How this data was useful to improve telecommunications services.

At Banco Venezolano de Crédito:• Verified customer databases for card and checkbook deliveries.• Opened new accounts and ensured documentation compliance.• Assisted non-Spanish-speaking clients providing customer service in English.