Ismo Karhiaho Email & Phone Number

Imatra, Fi

Helsinki, Uusimaa, Fi

Developing Netvisor, Finland's leading financial management SaaS product. Used technologies:• Scala• Kalix• React• Typescript• C#• .NET• Docker• AWS• Amazon EKS

Tampere, Pirkanmaa, Fi

Helsinki, Uusimaa, Fi

• Developed software with C# .NET 6 and React to AWS / Kubernetes environment.• Helped the team enhance and streamline the processes by which they achieve their goals.• Mentored developers in the organization in development techstack, tools and DevOps practices.• Helped employees find their way to shine.• Nominated as an Employee of the Year 2021 in two categories.

• Founded a facilities management services company in the San Francisco Bay Area and built a customer base including over 3000 commercial and residential customers.• Performed IT projects for the company by evaluating and setting-up automated bidding and customer follow-up systems, increasing repeating customers from 30% to 55%.• Managed customer projects, including service sales, budgeting, scheduling and resourcing, and achieved overall 5-star customer satisfaction.• Oversaw General Business Management of the company, including marketing, sales, accounting, human resources, finance, logistics and certification.

Helsinki, Fi

• Managed a Content Cloud Service for AT&T, one of the biggest telecom carriers in the USA. Kept the client satisfied through managing projects, fixed any reliability issues, tracked service metrics, managed budgets and helped lead the professionals responsible for getting services delivered to client and achieved 100% service availability.• Led and supervised a team of architects and engineers with employment related decision authority focusing on mentoring, coaching and coordination.• Supervised requirement management, design, development, operation and support of software in Agile development environment building on the scalability, redundancy and high availability needs propagating from Service Level Agreement (SLA) with the AT&T.• Acted as a key link between A&T and F-Secure’s Sales, Project Management, Customer Care, R&D assuring that F-Secure had a very personal and consistent relationship from the start enabling understanding, feedback, development and sustained growth.• Oversaw 24/7/365 Operations Support Services ensuring value add and high customer satisfaction.• Managed a Network Operations Center (NOC) in the USA and Asia-Pacific, including auditing, roadmaps, project management, planning and implementation of core processes.

Espoo, Southern Finland, Fi

• Managed software releases and changes for multiple Nokia’s Content Cloud services – which had over 160 million users across more than 190 countries and had over 2 million downloads per day - in Agile development environment utilizing best ITIL practices and maintaining exceptional service uptime.• Managed software release deployment projects for the services including risk and impact analysis, deployment and mitigation plans, resourcing, and release testing and verification activities. • Managed third party infrastructure partners ensuring that partners’ software and infrastructure changes were in sync with Nokia’s deliverables and did not affect the services.• Developed and deployed ITIL-based release and change management processes to be used in Agile software development by training R&D personnel. Resulted in enhanced release and change quality and shortened release deployment turnaround times 25% within 6 months.• Chaired Change Advisory Boards (CAB) for the services engaging experts from different areas.

Espoo, Southern Finland, Fi

• Managed operator approval and launch projects for Nokia’s Maemo Linux and Symbian WCDMA/GSM/WiMAX wireless devices for major telecom carriers in the USA - including A&T and Sprint - and Canada achieving highly accurate approval schedules.• Managed a team of software, system and test engineers and additional in-house and third party personnel of up to 20 professionals in Agile software development environment based on project demands.• Secured approval and launch for world's first handheld WiMAX 4G wireless device establishing Nokia as the industry pioneer.• Established a self-certification process for operator approvals increasing efficiency by eliminating duplicate testing in operators’ and Nokia’s labs.• Developed and managed third party supplier relationships and participated in supplier selection process.• Delivered presentations and product demonstrations to operator customer resulting in increased sales.• Identified, analyzed and prioritized new product requirements based on operator customer input.• Provided technical analyses and prepared reports for Headquarters for use in future planning.

Espoo, Southern Finland, Fi

• Managed a team of web developers and architects in Agile development environment for Nokia’s Internet service software development.• Built relationships with software development subcontracting companies, reviewed and selected subcontractors, negotiated agreements and managed subcontractors assigned to the project. Resulted in increased R&D productivity.• Collaborated with multisite software development teams in the USA, Canada and Europe covering all aspects of project, including Web architecture, software development, testing and project management.• Oversaw validation of Smartphone interoperability with the service through collaboration with software development teams.

Espoo, Southern Finland, Fi

• Recruited and managed a team of software managers that increased Nokia’s S40 and Symbian CDMA wireless device product programs productivity by assuring software issues detection and resolution in early development phases.• Managed software correction and root cause analysis projects for Nokia’s CDMA wireless devices working with other software teams globally resulting in increased software quality.• Represented local business unit globally within Nokia creating requirements for software management systems and developing processes increasing efficiency in Nokia’s product creation.• Developed software issues reporting tools increasing efficiency by eliminating manual reporting work.• Implemented software development process changes resulting in increased productivity and quality.• Collaborated with product technical support to identify, diagnose and timely resolve customer issues resulting in increased end-user satisfaction.

Espoo, Southern Finland, Fi

• Led a team of software engineers and managed all phases of software development project for Nokia’s Broadband Network Management System ensuring project completed on time.• Identified, analyzed and prioritized requirements based on operator customer inputs and provided feasibility studies resulting in enhanced product quality.• Worked with operator customers to test and validate product interoperability within operator’s infrastructure minimizing product approval times.