Kari Bonham Email & Phone Number

Denver, Colorado, United States

Broomfield, Co

Denver, Co

• Furnish system and application administration, QC testing, and technical support services for 500+ end users of SuRPAS system for major financial services corporation.• Considered an expert and the ‘go to’ person for all questions and requests from IT and business departments on the trust company’s system of record.• Create and execute test plans, cases and scripts for all internal and external software developed for use with SuRPAS system.• Create data extracts from SuRPAS using UDMS software, which were imported to SQL and Oracle databases.• Test multiple projects giving priority based on project schedules.• Create and manage SuRPAS defects & change requests impacting all projects. • Maintain End User Product Support Requests. • Utilize SDLC Agile/SCRUM methods during all stages of the software development.• Communicate all defects clearly and accurately to minimize turnaround time. • Understanding of the data base design and table structure.• Ability to join multiple tables and write sub queries to validate test scenarios. Other responsibilities included:• Tier I & II Support for customer product support requests. • Delegate and manage responsibilities of junior team members.• Create queries to provide end users with requested reports.• Participate in design and planning sessions.• Present software demos.• Administer user acceptance testing.• Independently make decisions. • Communicate effectively with different communication tools.• Manage time effectively giving attention to project priorities. • Author documentation and procedures for multiple trust systems.

Littleton, Co

• Sustain regional HR department and ensure all employees were paid correctly during personnel turnover and company merger.• Create benefits training materials for annual enrollment changes• Administer benefits and claims for Rocky Mountain Region.• Transmit payroll information to Corporate offices and resolve discrepancies as needed. • Communicate with department supervisors with HR related questions/problems.

Mcts, Sql 2008 Technical Specialist

Certificate, Microcomputer Applications

Also completed 114 credit hours towards AA in Computer Applications