Kari Fitzgerald Email and Phone Number

• Manage and maintain Customer Master Data throughout the organization - XRP Customer Master (SAP)• Served as main point of contact for global record requests• Assisted in data management, governance, and data quality of master data requirements with other functional data owners to ensure functional master data integrity across the operation of financial systems is consistent and meets stated business rules and requirements• Helped to establish request and entry procedures for XRP requests. Updated request form for Varex XRP and provided training and instructions as needed to staff• Conducted data cleaning to rid the system of old, unused data, or duplicate data for better management and quicker access• Participated on Master Data Committee, as well as provided data and assistance to new teams/locations • Provided reports and customer data to management monthly/ad hoc• Completed training and SAP CM research to increase/improve skills and accuracy

*Varian spin off to Varex Imaging Jan 2017*Order Processing/Returns (RMA) support for the Liverpool Location, with commercial knowledge as well as accounting experience. Provide support in central departmental systems (SAP) interfacing with Liverpool, Salt Lake City, & other US/International locations.Tasks mainly comprise the following activities:• RMA Input/Management – same day/expedited processing of advance replacements• Warranty verification/revision, Service Contract input and Replacement/Repair processing• Provide Open RMA Quality report to ensure timely returns and invoicing• Process invoices, Delivery Note notifications• Maintain solid customer relationships by handling questions, complaints and credit handling• Order processing – entry of sales orders, ensuring all documentation is obtained, recorded and delivered to necessary departments, delivery information given to customers in timely fashion• Documentation of service report files, creation of statistics• Provide QA Manager with monthly reports• Responding immediately to customer inquiries/information needs and providing positive, courteous service to customers• Maintain file system/documentation that meets FDA and ISO Certification Requirements• Work with Production team, parts & service, technicians, shipping and management

Increase visibility, create marketing materials, SEO improvement - freelancing

• Analyzed staff productivity, provided quality/compliance reports, and worked with areas that neededsupport • Identified / revised / created policies and procedures that needed revision• Developed proposals and implemented changes• Assisted Associate Director in preparing department for regulatory surveys to ensure compliance• Completed Epic registration training / updates for all department staff and staff throughout Upstateperforming patient registration • Provided employee training and in-services based on needs identified• Monitored mandatory training needed for department staff• Liaison to IMT for registration changes / updates• Liaison to Patient Financial Services for registration processes that effect billing• Updated / maintained department/registration website (department policies, insurance changes andother information) • Liaison to Discharge Call Center System vendor - provide / maintain policies and training guide for alldischarge call team members to maintain compliance and quality • Regularly met, presented and coordinated with multiple administrators / departments

• Acted as liaison between MD Direct physician liaisons, service line directors, and physicians to resolveaccess and communication difficulties to ensure efficiency and timely responses to physician referrals• Worked with UMAS and MSG practices to increase / establish referring physician satisfaction andincrease market share in strategic service lines• Researched / Investigated / Trialed Salesforce.com CRM tool for staff to utilize• Analyzed strategic reports to measure effectiveness of liaison visits and MD Direct services• Participated and planned outbound marketing functions with external physicians and health facilities• Created / implemented new policies to reflect changes created to increase efficiency in the referralprocess• Structured referral processing to increase physician line representatives productivity• Participated as a consultant, planner and developer of all MD Direct services• Supervised MD Direct and Scheduling staff ensuring shift coverage, vacations, training and counselingo Monitored staff workloads, productivity - ensured physician and patient contacts were made• Liaison to Discharge Call Center System vendor, provided / maintained policies and training guide forall discharge call team members, maintained compliance and quality

• Lead implementation specialist and support contact for multiple departmental assigned applications• Served as the IMT liaison between users and vendor. Assisted user departments in analysis and design ofsystem requirements • Performed system building setup and testing• Analyzed and managed change requests• Coordinated upgrades• Provided end user support and assistance• Recommended methods for using the system/data to improve performance• Developed, modified, tested and maintained screens, menus, pathways, documents, reports andprogram logic modules • Provided off hours support for critical problem resolution• Provided training policies and assisted training team as necessary• Assisted in the evaluation of new features, products and technologies• Reported project status information to management and/or project requesters on a timely basis• Built and maintained departmental intranet website• Supervised / expanded Data Support staff, ensuring shift coverage, vacations, training and counseling. Monitoredworkloads, productivity and ensured quality and compliance

• Installed, troubleshoot and repaired department PC hardware and software applications• Installations included new devices, departmental moves and migrations from existing computers• Researched and resolved hardware and software problems as necessary• Troubleshoot connectivity problems with client devices, network printers, files servers and host systems• Supported Data Systems Administrator• Experience with Windows, MS office, and host connectivity packages in a Novell NDS and WindowsServer environment • Assisted staff with computer related questions.

• Created website and maintained content on a monthly basis• Sent monthly newsletters to subscribers, researching for new content regularly• Maintained subscriber listing• Attended board meetings• Setup and maintained yearly fundraising walk website• Setup and maintained yearly gala fundraising website

Assisted licensed personnel by performing functions of basic nursing care to residents. Performed all nursing duties in accordance to the current Federal, State, and local standards, guidelines, and regulations governing the facility; provided physical support by assisting residents with all daily care activities / needs, ensuring the safety of each resident by following established procedures; other duties as required. Took pride in helping residents, ensuring their accommodations and needs were met not only correctly, but with great care, compassion and kindness. (Stayed on per-diem for close to 2 years, even after starting at Upstate Medical University)

Assisted licensed personnel by performing functions of basic nursing care to residents. Performed all nursing duties in accordance to the current Federal, State, and local standards, guidelines, and regulations governing the facility; provided physical support by assisting residents with all daily care activities / needs, ensuring the safety of each resident by following established procedures; other duties as required. Took pride in helping residents, ensuring their accommodations and needs were met not only correctly, but with great care, compassion and kindness.