Kari Gerth 💭 Email & Phone Number

Fishers, IN, US

Fishers, IN, United States

• Serve as primary liaison and advocate for 5-11 health plans resulting in a combined Net Promoter Score of 66.
• Work autonomously with clients on new and renewing program implementations ensuring successful deployment by January 1st go-live deadline.
• Collaborate closely with cross-functional teams, including product development, marketing, legal, and customer service, to align program features with client expectations.
• Lead and coordinate quarterly business reviews to review performance metrics, discuss ongoing projects, and identify opportunities for improvement and growth.

• Oversaw the maintenance of personnel files and employee training documents, ensuring accuracy and compliance.
• Built and nurtured relationships with vendors to support HR functions.
• Conducted check-ins with new employees to facilitate their smooth integration and address any initial concerns.
• Facilitated new hire paperwork.
• Scheduled appointments for new hires to complete their I-9 documentation, ensuring a smooth and compliant onboarding experience.

Fishers, Indiana, United States

• Leveraged existing internal ticketing system to identify bottlenecks and inefficiencies. Implemented automation tools to categorize and prioritize tickets,and restructured the workflow to ensure quicker assignment of.
• Successfully cleared the typically overflowing HR inbox, bringing it down to zero. This effort streamlined our workflow and improved response times, ensuring no pending issues or delays.
• Provided support to all internal employees with HR-related issues, ensuring their concerns are addressed promptly and accurately to maintain a positive and productive work environment.
• Managed the creation and distribution of company-wide email correspondence, ensuring clear and consistent communication.
• Developed and edited disciplinary documents in alignment with company policies.
• Created Standard Operating Procedure (SOP) documents to enhance the HR department's efficiency and compliance.

Fishers

• Researched, proposed, and successfully implemented a new HRIS/payroll system, UltiPro, which enhanced our HR and payroll processes through improved efficiency and accuracy.
• Served as the Subject Matter Expert on our new HRIS, as well as on Benefits and 401(k) plans.
• Managed internal processes for new hire benefit enrollment, annual open enrollment, and qualifying life event (QLE) requests.
• Acted as the direct liaison between the company, our Benefits Administrator, and each benefit carrier, ensuring smooth and effective communication and coordination.
• Maintained HR-related documents in our internal system (Confluence) and served as the primary HR resource for all internal employees.
• Managed payroll, benefits, and employee changes and updates, and handled the HR Request Form, addressing inquiries ranging from system access to payroll and benefits.

Indianapolis, IN

• Briljent (Staffing Company)Administrative Specialist at Myers & Stauffer
• Prepared rate calculation profiles, rate setting, compliance review reports, and provider correspondence, and manage various operations spreadsheets.
• Reviewed and analyzed incoming cost report submissions, correspondence, and other reports to ensure accuracy and compliance.
• Maintained the Long Term Care facility directory based on updates from the State department website, and create customized reports for clients as requested.
• Handled the department email, uploaded documents to the department web portal for clients and internal accountants, and completed weekly independent projects with strict deadlines as requested by senior accounting.

Indianapolis, Indiana Area

• Developed and implemented program-specific initiatives, ensuring adherence to MSP Program rules, policies, procedures, and processes to maintain standardization, consistency, and compliance.
• Worked closely with Program Directors, the CFO, and the Legal Department to ensure client contractual obligations were met on time.
• Prepared, formatted, and edited documents and emails for the management team to be submitted to clients and vendors.
• Used my interpersonal skills to collaborate on projects with various internal and external stakeholders and developed department reference guides that significantly improved the training process for new corporate.

Indianapolis, Indiana Area

• Managed a team of 4 Employee Relations Coordinators and 2 Onboarding Coordinators, serving as the escalation point for all contingent employee and manager issues.
• Leading the ATS implementation team, I significantly advanced both onboarding procedures and the company’s electronic tracking of applicants and resources.
• Supported team needs by conducting interviews for internal positions, scheduling and conducting training, and proofreading and editing correspondence for team members and upper management.
• Streamlined the onboarding process for client hiring managers, which led to improved client satisfaction as reflected in feedback surveys.

Indianapolis, Indiana Area

• Served as the main point of contact for clients and contracted employees, facilitating the resolution of employee relations issues and complaints.
• Partnered with clients on workforce planning, skills assessment, succession planning, and counseling employees to enhance productivity and quality goals.
• Managed disciplinary actions as requested by clients, including employee terminations.
• To address payroll errors, I implemented a weekly verification process for contractor time submissions and developed an error-checking system used by both the Employee Relations and Accounting. departments prior to.

Indianapolis, Indiana Area

• Coordinated with the Human Resource Manager and national recruiters throughout the hiring process and served as the main point of contact for clients and employees during onboarding.
• Managed correspondence and confidential information from applicants, employees, and recruiters, and executed all phases of the new hire process, including orientation and paperwork.
• Implemented EchoSign, transforming our paperwork process from a manual system to an electronic one, which reduced turnaround time from 5 or more days to an average of 2-3 days.

Phoenix, Arizona Area

• Trained employees on office procedures
• Managed business fraud process
• Processed monthly department reports for management team
• Prepared forms required for monthly submittal of reportsI collaborated with the IT department to automate the monthly report process. This decreased the monthly report processing time by approximately 50%.

Chandler, AZ

• Created vacancy announcements and reviewed resumes for interview selection
• Managed and maintained personnel files
• Resolved issues and obtained information and documents from insurance agents
• Ensured confidentiality of medical and personnel records

Education record

Bachelor Of Arts - Ba, Journalism