Oversaw daily operations, maintenance, and administration of 4 properties with a total of 264 apartments. Received my 4th property as a new lease up in October 2020. Maintain files within compliance, reviewing all tenant certifications. Carefully screened applicants for tenancy according to the low-income tax credit program. Detailed application requirements and answered questions from prospective tenants. Responded quickly to concerns regarding community from prospective and current residents. Inspected properties regularly to identify deficiencies and schedule repairs. Wrote clear and concise owner's reports based on findings from monthly financial statements. Solicited and analyzed bids for repairs, renovation, and general maintenance.

Managed day-to-day operations for 264 apartments. Operate the property within financial guidelines.Perform daily physical inspections of the property and coordination with the maintenance team. Promoted the property to businesses in the local area through marketing collateral, phone calls and email messages. Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features. Maintain direct supervision of all staff, including work schedules, delegation of duties, and conflict resolution. Interview and hire all property employees. Ensure property compliance with Fair Housing and safety guidelines.

Conduct tours of vacant apartments for prospective tenants. Secured rental agreements each month after developing outstanding relationships with community members. Implemented business strategies to maximize tenant satisfaction and reduce vacancies. Checked common areas regularly to keep neat, clean and free of debris. Created and updated marketing materials for the property. Settled tenant conflicts in the most effective manner possible. Developed strong, professional relationships with residents by initiating collaboration and delivering exemplary service and engagement.

Provided tours of property and amenities to prospective tenants and offered valuable information regarding major features. Conducted background checks on applicants. Checked rental eligibility by following the company's verification process. Coordinated and followed up on maintenance requests for residents. Prepared lease paperwork and obtained signatures and first payments from new residents.Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues. Tracked all leads using Onesite and followed up with interested parties within 24 hours.

Supervise adult clients in a residential facility for mental health and/or substance abuse treatment. Observes and interacts with clients. Transported clients from residential housing to office. Provided records of all client activities. Tracked client movement on and off unit by documenting times and destinations of clients. Interacted with clinical staff and external resources such as school or community personnel.