• Knowledgeable about the campus and organizations• Able to use my knowledge and skills to address situations• Communicates to my coworkers, supervisors, and patrons well, while having a positive outgoing personality• Provides outstanding customer service and goes above and beyond to assist people.

• Serves as a tour guide for prospective students and their families• Provides verbal communication regarding campus features to market UNC Wilmington’s campus• Lead groups of 1-60+ people on a tour throughout campus facilities, engaging them with interesting facts and stand out qualities of the university• Handle questions, enrollment, and problems for prospective students and parents

• Assist up to 30 concurrent clients with prioritizing and scheduling necessary services and the coordination of special requests within 24 hours or less.• Maintain consistent communication with clients to ensure overall satisfaction throughout the transaction.• Serve as the main point of contact when communicating and coordinating with all parties.• Proficient in organizing and managing multiple tasks at a time while on a tight deadline.• Ability to work independently or as a team to meet established deadlines and be very detail oriented. • Consistently work in a positive and cooperative manner with team members while assisting others in performance of their contracts.• Learning valuable problem-solving skills while working with difficult contracts and situations.

• Showcased detail-oriented decorations according to the client’s instructions while communicating with all parties for a smooth and well executed wedding. • Incorporate cultural preferences in the wedding planning process while executing the client’s vision.• Assisted with arranging tables, chairs and decor and coordinating with other vendors for the event space.• Established a strong work ethic by completing tasks while under pressure in a timely manner.

• Responsible for completing all monthly mailings and letters to create client touchpoints to generate more business in the future. • Input client information into databases using various software applications to help keep the information organized for the agent.• Assisted with social media accounts and marketing to increase traffic on the accounts.

• Collaborate with the doctors to figure out the best fit for patients• Work on invoices, order glasses, check in glasses and call patients in a timely manner• Listen to customers' questions and concerns, and guided them through choosing glasses best fit for them • Expand my problem-solving skills by troubleshooting lab errors for prescriptions