Phoebe’s is an innovativeshopping experience wherewomen owned businessescome together under oneroof to give you a one stop shopfor all your clothing, giftand home decor needs. Nestled within the cozy and quaint neighborhood of Pineville, NC.

shopatbash.etsy.com -Established in 2016-Currently a 100% women owned and operated business. Staff of 7 Full Time/Part time women.-Ship out anywhere from 3-4,000 orders a month-Sales revenue over 1M YOY since 2018-Sales Growth at 25% or higher YOY since 2016

• Manage cleaning staff and delegate task assignments as appropriate• Created an action plan for space utilization for growth within our current building• Utilized creative design principles while working with designers and space planners to create a collaborative work environment for certain enterprise units within Premier• Managed converting two floors from our standard work environment to a collaborative work environment which impacted over 450 employees. After converting to this new work environment our density increased by 10% and our employees are able to work more collaboratively and effectively. • Resolved 90% of all IT Service Desk issues that related to Work Place Resources while maintaining a satisfaction rating of 95% or higher. • Responsible for all reporting and metrics that relates to space planning, onboarding, exiting and IT Service Desk issues.• Analyzed the pricing on our current name plates and sourced a new name plate for our fifth and sixth floors. The total cost savings for this was over 90% and provides a more user-friendly option for our employees.

Managed relationships with internal and external customersCreated and managed cross-departmental move that impacted over 450 employeesUtilized creative design principles while working with designers and space planners to maximizeconference and work space for employees within the building.Through a creative collaboration process, developed an onboarding presentation that would bepresented to all new employees to proactively inform them about our building and processes.Provided training and guidance to WpR associates on a continuous basis.Improved the overall process pertaining to the service desk ticket system which impacted all ofPremier, Inc.Developed an internal move guide outlining all requirements for moves within our building.

•Maintain and update information in Computer Integrated Facility Management (CIFM) system •Coordinate and manage moves ranging in size from 50-200 associates. •Directly responsible for managing the process and standards of meeting and workplace services. •Take calls and respond to inquiries from associates requesting building, meeting, training and A/V resources.•Manage and audit space allocations•Provide direction and assistance to vendors operating within the workplace services staff.•Conduct building and site inspections on a monthly basis.

•Scheduled and tracked all furniture requests, utility setups and disconnections with utility and appliance companies•Retained all documents pertaining to furniture inventory, appliance inventory, and utility services to ensure proper billing. Resulting in a cost savings of $10,000 annually. •Developed and maintained vendor relations by acting as the Customer Service liaison for all vendors utilized by Oakwood Worldwide, which was 15-20. •Maintained and updated property profiles for our sales team to market and sell our inventory, resulting in over $2M in sales annually. •Assisted and worked independently with special projects, such as key inventory control, furniture analysis, and property profile management, assigned by the District Manager.•Identified and assisted in implementation of ideas that generated over $15,000 in cost savings annually.

•Greeted prospects and completed all stages of the leasing process•Used the consultative sales approach to identify with prospects and secure sales. Followed up with every prospect if closing on the first visit did not occur. •Maintained positive resident relations by listening to resident complaints, comments and requests in person and on the telephone to insure resident’s satisfaction and loyalty. •Marketed our community to local businesses to obtain traffic and create relationships. •Named “Highest Renewal Rate” in 2006 and 2007 and “Community of the Year” in 2007 by Camden Property Trust