Kari Mathis Email & Phone Number

Hamilton, Ohio, United States

Hamilton, Ohio

West Chester, Ohio

As the face of Logicalis to the customer, responsible for the complete customer lifecycle including pre-sales engineering, project management, consultancy, installation and commissioning, moves and changes and maintenance support. I work closely with the customer as well as the Sales Account Manager to ensure excellence in end to end delivery of first class service. Operationally manages the provision of Managed Services and Support Services for the customers and understands the customers' business objectives and assist in developing solutions to support the growth of the customer/provider relationship.

Cincinnati, Ohio

Responsible for developing, implementing and maintaining all IT services throughout the North American business; Provide collaborative leadership within projects across all regions within the group infrastructure to document and improve all aspects of the infrastructure, including hardware, support, reporting and management activities; Investigate and promote best practices within the support function based on ITIL standards; Technical Support of: Windows desktop and server platforms, Active Directory, DNS, DHCP, virtualization, data storage and backup, Anti-Virus, Lotus Notes Domino, Microsoft Office Suites, LAN/WAN technologies

Cincinnati, Ohio

Team member of the Global Service Delivery Team responsible for LAN, WAN and Security Services for 19 locations in 7 countries throughout the Americas region.

Cincinnati, Ohio

Member of the regional Messaging Team responsible for Level III Messaging Administration with Lotus Notes (v5.8) using Domino Administrator and Help Desk Incident Report Database. Provided support for handheld Palm Pilot PDAs and Palm Hot Sync operations with EasySync Professional. Responsible for IT purchase requisitioning and invoice payments with SAP 4.6. Maintained software license maintenance and managed data backup operations and recovery using Veritas Backup Exec v9.

Cincinnati, Ohio

Entry level Desktop Technician responsible for Desktop and Laptop lease management, Level II Desktop troubleshooting and support, Y2k Readiness Testing, system imaging using Ghost software and IT Inventory Management.