Kari Mccaw

Kari Mccaw Email and Phone Number

Driving Organizational Transformation through Diversity & Inclusion | Enthusiastic Customer Experience Leader | Fostering Customer & Employee Engagement @ Travelers
new york, new york, united states
Kari Mccaw's Location
Plainville, Connecticut, United States, United States
Kari Mccaw's Contact Details

Kari Mccaw work email

Kari Mccaw personal email

n/a
About Kari Mccaw

I love helping people identify their strengths and leverage those skills to help them exceed goals and drive results. I have a varied skill set which allows me to support individuals and my organization in several ways. >Voice of the Customer - I understand customer needs by gathering and analyzing data; then using that feedback to drive change that resonates with customers. >Training, mentor, coaching - I have developed, delivered, and assessed training using various platforms. I am a dynamic public speaker, an engaging coach, am adept at conflict resolution and communicating with various teams at an enterprise level. >Leadership. I have interviewed, selected, and onboarded employees. I have managed performance improvement plans and developed corrective action plans. I am a leader who listens and brings my authentic self to work and encourages everyone around me to do the same. >Diversity. I understand that Diversity, Equity, and Inclusion (DEI) is not just Human Resources. DEI should be instilled in every part of an organization in order for DEI strategies to be successful. Diversity in the workplace is important to drive innovation and to serve customers >Project management. Lead projects that reduced costs, increased efficiencies, and remained on budget. >Marketing support. I work closely with the Marketing department to help design and create marketing projects. I’ve demonstrated success in using social media to interact and engage with donors I like seeing the big picture, celebrating small wins, embracing change, and taking the steps needed to achieve success on a large level. Contact me about driving innovative change with diverse teams.

Kari Mccaw's Current Company Details
Travelers

Travelers

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Driving Organizational Transformation through Diversity & Inclusion | Enthusiastic Customer Experience Leader | Fostering Customer & Employee Engagement
new york, new york, united states
Website:
travelers.com
Employees:
33624
Kari Mccaw Work Experience Details
  • Travelers
    Sr. Consultant
    Travelers Mar 2024 - Present
  • Travelers
    Manager, Customer Experience
    Travelers Aug 2021 - Mar 2024
    Hartford, Connecticut, United States
    Contributes to the development of a comprehensive customer experience strategy including the development of objectives and measurement processes. Partners with communications to drive customer experience results within scope of accountabilities. Support initiatives to promote the brand, generate traffic, improve retention and loyalty and create customer excitement for Travelers products.
  • Be The Match Operated By National Marrow Donor Program
    Donor Experience Manager
    Be The Match Operated By National Marrow Donor Program May 2017 - Aug 2021
    Hartford, Connecticut Area
    Build a continuous improvement culture by supporting department strategy, training, approved methodologies, customer feedback and employee ideation. Selects, trains and supports the team working with ethnically diverse donors. Works in compliance with standard operating procedures, regulations outlined in the Code of Federal Regulations (CFR), Federal Drug Administration (FDA) guidance and other applicable laws. Manage, monitor and evaluates deployment metrics and reports. Research, identify and implement strategic methods bridging racial and ethnic disparities. Gather customer insights and data from voice of customer, donor panels and journey map plan. Collaborate with Marketing and Recruitment departments to address materials and strategies focused on ethnically diverse donor populations.
  • Be The Match Operated By National Marrow Donor Program
    Training & Development Specilaist
    Be The Match Operated By National Marrow Donor Program Nov 2011 - May 2017
    West Hartford, Ct
    Created, delivered and evaluated the training and education for internal employees and external partners. Applied adult learning principles and participant-centered delivery methods to present learning experiences. Maintained instructor-led training courses and materials. Used learning metrics and analytics to measure the impact of learning solutions. Created competency assessment for regulated tasks of donor management staff. Assisted in the development and documentation of standardized work process, standard operating procedures (SOPs) and practices. Facilitated training sessions and discussions at international conferences and meetings ranging from over 200 participants to less than 10.
  • Be The Match Operated By National Marrow Donor Program
    Donor Resources Specialist
    Be The Match Operated By National Marrow Donor Program Jul 2007 - Nov 2011
    West Hartford, Ct
    Contacted donors for search related activities. Educated donor about stem cell donation process, gained informed consent and screened donor's health. Scheduled and managed all tasks required for bone marrow donation for donor and transplant center. Responsible for workup and collection activities under an Investigational New Drug or research protocol
  • The Hartford
    Job Coach
    The Hartford Aug 2005 - Aug 2007
    Hartford, Connecticut Area
    Trained and mentored new hires as customer service representatives (CSR). Implemented training modules through role-play and exams. Provided feedback and progress reports to new hire employees and managers. Was responsible for transition of new hires from training environment to competent CSR.
  • Middlesex Hospital
    Same Day Surgery Health Unit Coordinator
    Middlesex Hospital Aug 2000 - Aug 2005
    Middletown, Ct
    Supported the medical staff in same day surgery department by registering patients, providing information to family members, preparing charts, ordering test, scheduling procedures, maintaining medical records and admitting and discharging patients electronically.

Kari Mccaw Skills

Nonprofits Healthcare Management Leadership Healthcare Public Speaking Management Hospitals Program Development Coaching Event Planning Software Documentation Healthcare Information Technology Clinical Research Strategy Fundraising Data Analysis Risk Assessment Curriculum Design Policy Continuous Improvement Problem Solving Code Of Federal Regulations Cultural Competency Standardized Work Customer Insight Customer Service Healthcare Marketing Continuous Improvement Culture Crucial Conversations Teaching L&d People Development Human Resources Instructional Design Employee Learning And Development Employee Training E Learning Training And Development Staff Development

Kari Mccaw Education Details

Frequently Asked Questions about Kari Mccaw

What company does Kari Mccaw work for?

Kari Mccaw works for Travelers

What is Kari Mccaw's role at the current company?

Kari Mccaw's current role is Driving Organizational Transformation through Diversity & Inclusion | Enthusiastic Customer Experience Leader | Fostering Customer & Employee Engagement.

What is Kari Mccaw's email address?

Kari Mccaw's email address is km****@****ers.com

What schools did Kari Mccaw attend?

Kari Mccaw attended Marylhurst University, Charter Oak State College, Simmons College, Southington High School.

What skills is Kari Mccaw known for?

Kari Mccaw has skills like Nonprofits, Healthcare Management, Leadership, Healthcare, Public Speaking, Management, Hospitals, Program Development, Coaching, Event Planning, Software Documentation, Healthcare Information Technology.

Who are Kari Mccaw's colleagues?

Kari Mccaw's colleagues are Lissie Hernandez, Katie Nguyen, Kimberly Kowalski, Bsn, Rn, Cen, Theottris Johnson, M.s., Ramazan Hemrayev, Roberta Harris, Cpcu, Cic, Cris, Au, Aim, Patrick Mcmahon.

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