Kari Mest Email & Phone Number

Dubuque, Ia, Us

* Introducing contracted customers to the platform, walking them through step by step how-to's* Communicating and encouraging best practices * Verifying contractual agreements * Organizing and planning day to day scheduling* Clear communication across teams and externally with customers

* Managed customer calls effectively and efficiently in a fast-paced environment.* Delivered efficient and quality service for customers and brokers.* Won back and maintained loyal customers by directly handling service issues and working hand in hand with drivers to ensure reliable service.* Anticipated needs and resolved problems to keep customers happy, always staying one step ahead and advising on potential delays. * Contributed to billing accuracy by determining rates on lanes, service fees, additional detention and layover charges.* Answered numerous inbound calls each day to handle various concerns, set appointments, track drivers and update customers.* Met customer needs while maintaining strict performance targets.* Oversaw load booking for the entire state of WI and the Chicago, IL area. Every aspect of the load was owned by myself and the driver that was on it