Meets with clients and consults with service providers on a regular basis to ensure the proper implementation of case management plans and to monitor case progress.Refers clients to and/or coordinates care plans with other private or public mental health and medical service providers and support programs as appropriate.Provides information and support regarding medication compliance, money management, problem solving, and other daily living skills. May coordinate residential placement, transportation, and other daily living functions for clients as necessary.Performs case management evaluations and recommendations. Assists nursing and psychiatric aide staff with client and clerical tasks in Crisis Intervention Clinic as needed.Provides assistance to clients in obtaining and maintaining all eligible benefits that are necessary to assure continuity of care and to provide the least restrictive level of care to clients.Prepares and maintains accurate and complete case documentation; prepares related reports as required. Ensures complete, accurate case documentation as required by State and County regulations. Will meet department standards for productivity and related documentation requirements for third party reimbursement.

Work in a girls group home that serves ages 11-18 years. We focus on life skills and work on clients goals while in the program. Because we are a group home, we try our best to provide the family setting for the clients as much as possible. There is a lot of one on one treatment for each client on a daily basis.

Handled multifaceted clerical tasks (e.g., data entry, filing, answering multiline phone system, collecting/scanning confidential documents, mail preparation, send faxes/interaction faxes, make copies, and send emails via Microsoft Outlook) as an assistant to the financial aid department. Coordinated/confirmed appointments, maintained database and ensured the delivery of premium service to students. Quickly became a trusted assistant known for a “can-do” attitude, flexibility and high-quality work. Communicated effectively with multiple departments. Established strong relationships to gain support and effectively achieved results. Entrusted to manage the office in the supervisor’s absence. Provided timely, courteous and knowledgeable responses to information requested. Screened and transferred calls. Earned excellent marks on performance reviews with citations for excellence in areas including accuracy and quality. Acquired and mastered new concepts. Maintained positive work ethic and commitment to providing unsurpassed service.