Matthew Karibian Email & Phone Number

Tulsa, Oklahoma, United States

Seasoned Program Manager, coordinated cross-functional teams to analyze data for wholesale partners. Role involved identifying risks and maintaining regular communication with executive stakeholders to assess program impact. Collaborated with Data Analytics, Product Management, Partner Hub, and Microsoft teams to enhance partner tools and PowerBI dashboards. Strong focus on Webex Customer Experience, driving software and service adoption, mitigate renewal risks, and boosting customer retention and advocating for customer needs. Dedicated in mentoring team members in learning, adaptability, relationship building, and goal setting. Additionally, managed team travel and expense budgets, consistently meeting quarterly targets.

Tulsa, Oklahoma, United States

A proven track record in organizational design and strategic communication, excelled as a liaison for my Director, managing staff, engaged peer teams, and ensured employee well-being. Proficient in designing, reviewing, and improving organizational structures has effectively addressed ongoing challenges, while my ability to create and compile comprehensive departmental reports has consistently provided Directors and Executives with critical insights for informed decision-making.

Tulsa, Oklahoma, United States

Dynamic leader in the Cloud Calling Business Unit, established and expanded my Partner Success team, drove growth and activities of Webex Calling Partners. Oversaw a team that grew from 4 to 8 members in two years, enabled Service Providers and Value-Added Reseller Channel Partners to thrive. Role involved building strong relationships within partner organizations, providing essential tools, resources, and training for subscription services, and managing escalations effectively. Actively engaged with sales and go-to-market teams to support partner growth and advocated for the partners within Cisco, driving process and product improvements. Efforts have consistently promoted successful cloud calling practices and enhanced Partner success.

Tulsa, Oklahoma Area

Established a consulting firm to meet a mid-market sales need in the Concrete Batch Plant sector in North Texas. Addressing necessary solution requirements for communications and batch plant equipment. Operations support necessitating cold calling manufacturers and product suppliers, collaborating with vendors for plant solutions and products. Sales commitments being calculated through cost analysis of solutions.

Broken Arrow, Ok

Directed all facets of the North American Enterprise Professional Services and Project Implementation teams. Provided consultative sales solutions and engineering prowess, creating cohesive services delivery in pre-sales engineering support, call center design, leading-edge application support, and customer training. Developed Tier 4 technical leadership supporting Avaya, Mitel, and UCaaS solutions.

Broken Arrow, Ok

Delivered solution selling and incorporated equipment sales, wrapped with Professional Services. Discovered and secured new accounts for advanced applications sales.

Tulsa, Ok

Responsible for data and professional services sales and solutions opportunities with primary focus on switch and long-haul optical to meet Level3/SBC long distance demands. Lead negotiator of professional services service contracts. Successfully extended all service contracts, converted 70% from annual to multi-year agreements.

Richardson, Tx

Led North American team supporting pre-sales trials and solution sales. Provided technical sales support, advanced application development guidance, and technical selling to firm’s top 500-customer list.

Richardson, Tx

Supervised laboratory interoperability and verification testing, supporting company sales groups in generating additional sales revenue through team’s stringent pre-launch testing and product launch standards.

San Francisco, Ca

Accountable for planning and management skills for the initial domestic support base setup and west coast network for the Bank of America production and laboratory networks. Directed the training of operations and engineering support groups and laboratory testing to further evolve production network.

Richardson, Tx

Onsite technical lead managing project design, configuration, implementation, testing, and test trial networks. Represented technical aspect on Core Customer Account team. Assisted in closing top targeted accounts, including Bank of America, Kaiser Permanente, and Federal Express trials.

Research Triangle Park, Nc

Led project design, engineering, installation demonstrations, and support services.

Research Triangle Park, Nc

Supported laboratory environment for new hardware and software verification.