Kari Carpenter Email & Phone Number

Sevierville, Tennessee, United States

Sevierville, Tn

Ensure the best customer experience for each guest throughout their stay at our resort. • Revised housekeeping checklist and inspection checklist to ensure “once & done” and support customer satisfaction.• Lead site operations improvement team to implement ideas to improve guest experience, reduce expenses, increase revenue, and increase employee engagement.• Evaluate guest feedback for trends and report results to senior management on an ongoing basis to track improvement and opportunities.

Buffalo Grove, Il

Assess small to medium size businesses to identify areas of constraint and opportunities to increase cash flow, reduce expenses, improve efficiencies, and develop effective management teams. My key objective was to institute a solid foundation of accountability for results, defined areas responsibility, and behavior & desire of continual business improvement. This included ensuring the management team understood, could establish, and track their metrics; monitor team performance, challenge the status quo and set stretch goals to achieve increased profits year over year. - Modified service work order submission process to increase billed hours increasing revenue over $100k/year - Developed process improvements to increase billable hours, reduce inconsistencies in waiving fees, and minimizing recall appointments to improve revenue by $690,000 annually - Revised sales team compensation plan to drive behavior to profit goal - Developed profit center P&L to isolate business constraints and opportunities to focus improvement efforts - Developed Corporate dashboard to monitor weekly/monthly metrics and measure accountable management team members against established goals

Sevierville, Tn

With Carpenter Consulting, I spearhead development and delivery of strategic marketing solutions and customer engagement plans to maximize customer satisfaction. I also coordinate project management responsibilities and promote establishment of positive work environment. I successfully modified employee communication regarding mystery shopper efforts, facilitating 20% monthly improvement. And I achieved 200% boarding business growth through consistent workforce enhancements, prompting 325% daycare package sales increase.

Springfield, Massachusetts

As a business optimization consultant, I engaged closely with call center vendor and strengthened communications among internal divisions. I also processed Statement of Work and assessed KPIs. I was recognized for improving lead validation hygiene by 52% and executing second life lead campaign for non-responders, facilitating 10% lift in leads. I introduced outbound VOC phone survey, driving participation from 7% to 53% through more effective strategy deployments. I enhanced call monitoring to bolster brand representation and maintain individual and aggregate call quality in excess of 95%. And I delivered 88% contact rate regarding operations progress and improved lead quality and quantity, boosting sales lead volume by 15%.

Newark, Nj

With Prudential Financial, I managed national customer retention strategies and deployed dynamic marketing teams across multiple sites. I also evolved customer experiences and structured hybrid marketing approach to increase efficiency. I improved recruitment activities and optimized strategic partnership with service delivery team. I produced 91% employee satisfaction rate against a benchmark of 77%. I boosted customer retention and enhanced marketing strategy, yielding over 20% response rate via customer calls and 8% in payments. I successfully exceeded retention goal of $30M and captured assets of $1B through comprehensive financial evaluations. And I delivered net flows of $280M against $200M goal and slashed outflows by more than $90M annually.

Mba, Business

Bachelor'S Degree, Business Administration And Management, General