Karie Wohlgemuth (Greider)

Karie Wohlgemuth (Greider) Email and Phone Number

Customer Experience professional implementing creative and repeatable processes to ensure Customer Success @ KOLOGIK
Karie Wohlgemuth (Greider)'s Location
Moseley, Virginia, United States, United States
Karie Wohlgemuth (Greider)'s Contact Details

Karie Wohlgemuth (Greider) personal email

n/a

Karie Wohlgemuth (Greider) phone numbers

About Karie Wohlgemuth (Greider)

Over 20 years experience in establishing and managing customer journey programs with a focus on technology companies. Highlights include building new customer service departments, implementing ticket tracking systems, exceeding customer satisfaction expectations through follow-up surveys and net promoter scores, building customer reference programs, managing customer focused events, creating customer communications and ensuring a consistent customer experience across the company.

Karie Wohlgemuth (Greider)'s Current Company Details
KOLOGIK

Kologik

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Customer Experience professional implementing creative and repeatable processes to ensure Customer Success
Karie Wohlgemuth (Greider) Work Experience Details
  • Kologik
    Chief Operating Officer
    Kologik Dec 2021 - Present
    Baton Rouge, Louisiana, Us
    Responsible for leading teams with a focus on Customer Experience to ensure successful implementations, training and ongoing support. We provide a system of interoperable applications that work together to save time and improve officer and community safety.
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  • Everbridge
    Senior Director, Customer Marketing
    Everbridge Aug 2019 - Nov 2021
    Boston, Massachusetts, Us
    Responsible for creating the Customer Marketing program to focus on the Customer Journey. With an emphasis on ensuring customers get the most out of the solutions they purchased, we also developed programs to introduce new solution recommendations through custom events, tailored digital campaigns and customer outreach initiatives. * Created Formal Customer Reference Program* Implemented Review Site Strategy and Case Study Programs* Planned and coordinated Customer User Groups and Custom Experience Events* Implemented customer communications including quarterly newsletters, customer nurture programs and monthly product updates
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  • Nc4
    Vp Of Support Center Operations
    Nc4 2006 - Aug 2019
    El Segundo, Ca, Us
    * Coordinate all aspects of customer service across NC4* Ensure customer satisfaction is a priority across NC4 and reflected in everything we do* Ensure customers have a positive customer service experience when working through support issues* Ensure Net Promoter scores exceed industry standards* Responsible for implementing processes to shorten support resolution timelines by 10%
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  • Nc4
    Vp Of Corporate Marketing
    Nc4 Nov 2008 - Jul 2019
    El Segundo, Ca, Us
    * Manage and coordinate all aspects of Corporate Marketing* Ensure a consistent voice and messaging across NC4* Implement Social Media program* Lead Generation* Branding
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  • The Esp Group, Llc
    Director Of Client Services
    The Esp Group, Llc Sep 2005 - Mar 2008
    Us
    Oversaw a team of Client Services representatives who supported our Federal Government customers in the Washington DC Metro area. Worked to deploy software, oversee new requirements and train team members in project management, user support and user training activities.
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  • The Esp Group, Llc
    Client Services
    The Esp Group, Llc Jan 2003 - Aug 2005
    Us
    Supported a variety of federal government customers by deploying secure collaboration portals within their business operations. Provided on-site deployment support, program management support, user training and business analysis. Wrote and managed requirements and oversaw team to implement requirements into the solution. Wrote training documentation and user manuals for solutions. Conducted product testing.
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  • The Esp Group, Llc
    Support Center Manager
    The Esp Group, Llc May 2000 - Jan 2003
    Us
    Acted is the initial support center member to support customers in using secure online collaboration software. Hired and trained additional support members. Implemented ticket tracking software, set up operating procedures and oversaw all aspects of customer service. Wrote training documentation, user guides, quick reference guides and conducted user training via phone and on-site. Assisted in code testing and code deployment.
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  • Software Engineering Institute | Carnegie Mellon University
    Training Manager
    Software Engineering Institute | Carnegie Mellon University Jun 1999 - Apr 2000
    Pittsburgh, Pa, Us
    Responsible for user training on secure software application that was used by federal agencies and their contractors to securely exchange sensitive information. Handled customer support through phone, email and instant messaging. Wrote user documentation and training materials.
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Karie Wohlgemuth (Greider) Skills

Strategic Partnerships Enterprise Software Program Management Saas Lead Generation Security Leadership Marketing Analysis Business Alliances Product Management Cloud Computing Partnership Marketing Solution Selling Strategic Planning Strategy Account Planning Integration Start Ups Social Media Account Management Email Marketing Demand Generation Project Management Business Development Go To Market Strategy Business Intelligence Multivariate Testing Computer Security Team Leadership Marketing Strategy Microsoft Crm Management Consulting Sales Process Marketing Automation Entrepreneurship Sales Management Seo Website Development User Experience Sharepoint Coldfusion New Business Development Google Analytics Partner Management Channel Partners Business Strategy Product Development Creative Strategy Crisis Management

Karie Wohlgemuth (Greider) Education Details

  • Murray State University
    Murray State University
    Advertising

Frequently Asked Questions about Karie Wohlgemuth (Greider)

What company does Karie Wohlgemuth (Greider) work for?

Karie Wohlgemuth (Greider) works for Kologik

What is Karie Wohlgemuth (Greider)'s role at the current company?

Karie Wohlgemuth (Greider)'s current role is Customer Experience professional implementing creative and repeatable processes to ensure Customer Success.

What is Karie Wohlgemuth (Greider)'s email address?

Karie Wohlgemuth (Greider)'s email address is ka****@****dge.com

What is Karie Wohlgemuth (Greider)'s direct phone number?

Karie Wohlgemuth (Greider)'s direct phone number is +180473*****

What schools did Karie Wohlgemuth (Greider) attend?

Karie Wohlgemuth (Greider) attended Murray State University.

What skills is Karie Wohlgemuth (Greider) known for?

Karie Wohlgemuth (Greider) has skills like Strategic Partnerships, Enterprise Software, Program Management, Saas, Lead Generation, Security, Leadership, Marketing, Analysis, Business Alliances, Product Management, Cloud Computing.

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