We design, build, and support cloud-based arcade technology to provide better, affordable solutions for Amusement Industry operators.

■ I assist in managing and producing multiple channels under the HeartConnexion Podcast Network and admin the non-profit organization's website, back-end technical management.

■ Assisted with all aspects of human research studies, including: following all IRB protocols, administering physical gait and cognitive assessments, configuring and operating motion tracking sensors, overseeing data collection.■ Analyzed, organized, and processed research data for multiple studies, including: EEG waveform data; driving simulator response and visual acuity testing; cognitive assessment creation, scoring, and storing; and full motion tracking data.■ Audited previously stored data to locate and investigate missing or mislabeled files.■ Communicated status of projects through timely written and oral reports.■ Aided researchers with troubleshooting and solving technical issues for a variety of equipment, including: virtual reality and eye tracking hardware and software, local and virtual computer network issues, Android bios, and APDM motion sensors.

■ Responsible for opening/closing the store and managed several employees per shift.■ Ensured the whole facility ran properly from both technical equipment and customer service perspectives.■ Performed repairs to both hardware and software aspects of wireless virtual reality headsets (HTC Vive Pro and Oculus Quest), gaming computers, and network.■ Researched and implemented a new data management system for all customer scheduling and payment information, integrating it to work with the current website.

■ Collected current retail data (product prices, advertised sales, inventory) on location at retail sites for a diversified group of large client companies.■ Self-managed my schedule, consistently completed assigned job tasks within and above company standards, including meeting project due dates and all accuracy and efficiency metrics.■ Followed each client’s specific collection criteria that required strict attention to detail.

■ Freelance graphic layout and design, web development, and technical administration for a variety of clients.

■ Monitored 15+ other Telephone Service Representatives, ensuring they kept on task and properly did their assigned work by answering all questions on protocol, situational decisions, and training others on new systems and procedures.■ Personally responded to all displeased, irate/angry, and unsatisfied clients and callers until an agreement for how to best fix the issue was produced.■ Received and dispatched messages, including: emergency service, maintenance work, apartment complexes, service technicians, doctor’s offices, law firms, medical suppliers.■ Functioned as “the order taking service” for many different companies. Utilized computer directories to located specific items customers requested. Whenever appropriate, suggested up-sell and cross-sell offers to customers.Job consistently required helping people in a customer service role.■ Assisted many people with coming to acceptable conclusions for their problems including things such as scheduling appointments, checking order status, requesting product exchange, and handling several major restaurant corporate customer service lines.■ Sought out all information available in order to answer customers questions with the most accurate and comprehensive answers.

■ Handled technical escalation research and response for our primary client.■ Developed training modules, knowledge base documentation, and tutorial videos, and took those tools and trained other Customer Support Agents and Sales Managers and Agents so that they could effectively train the customer base as needed. ■ I oversaw the programming for the live television service, and handled organization, api coding, company website development and updates, and quality control for all of the television channel streams.

■ Maintained same-day responsive communication and documentation for all of our eCommerce software clients to ensure their inventory was continually managed correctly between their physical and virtual retail locations.■ Researched all software bug reports, attempting to replicate and potentially fix the issue myself before escalating it to the software development department.■ Updated clients’ retail websites with code, graphic design, layout, and informational web development changes whenever existing clients needed small modifications.