Effectively manage large amounts of incoming calls, emails, and text messagesAnswers customer calls, emails, and via walk-in inquiries in a means to achieve satisfactionResponsible for overseeing training on all new employeesCreate training resources for all departmentsResponsible for recruiting new employees by writing job description, posting job openings inappropriate locations for maximum viewing traction, selecting potential candidates forinterviews, and… Show more Effectively manage large amounts of incoming calls, emails, and text messagesAnswers customer calls, emails, and via walk-in inquiries in a means to achieve satisfactionResponsible for overseeing training on all new employeesCreate training resources for all departmentsResponsible for recruiting new employees by writing job description, posting job openings inappropriate locations for maximum viewing traction, selecting potential candidates forinterviews, and conducting interviewsProvides customers with order details, order status, part number availability lookup, and serviceinformationHandle customer complaints, provide appropriate solutions and alternatives within time limits;follow up to ensure resolutionResearches required information using available resourcesCompletes transactions and processes ordersRoutes call to appropriate resources if neededResponsible for collecting payments from individuals of businessesCommunicate with multiple departments to provide updates to customers and resolve anycustomer issues Show less

Responsible for hiring and training of new professional cleaners by conducting interviews andperforming background checksMaintain all financial aspects of the business including licenses, taxes, and monitor all incomeand expensesOversee all marketing aspects of the business including social media accounts, tradeshowattendance, and print advertisementMaintain and update schedules for reoccurring weekly, biweekly, monthly, and one time… Show more Responsible for hiring and training of new professional cleaners by conducting interviews andperforming background checksMaintain all financial aspects of the business including licenses, taxes, and monitor all incomeand expensesOversee all marketing aspects of the business including social media accounts, tradeshowattendance, and print advertisementMaintain and update schedules for reoccurring weekly, biweekly, monthly, and one time specialtycleaningsWork with customers to create a strong customer/owner relationshipAttend charity events and organize community improvement eventsEnsure all cleaning materials, tools, and equipment are in good and sanitized condition for eachcleaning and maintain all necessary supply levelsResponsible for the strategic growth of the business Show less

• Collaborate with colleagues to exchange information and share best practices• Demonstrate and explain the operation and use of products• Cold call potential clients to generate new leads and business• Calling and visiting existing clients to maintain and ensure customer loyalty and satisfaction• Assist Territory Manager in project management of all won bids and help secure all key players involved are performing according to agreed terms• Create bids to clients based on… Show more • Collaborate with colleagues to exchange information and share best practices• Demonstrate and explain the operation and use of products• Cold call potential clients to generate new leads and business• Calling and visiting existing clients to maintain and ensure customer loyalty and satisfaction• Assist Territory Manager in project management of all won bids and help secure all key players involved are performing according to agreed terms• Create bids to clients based on Territory Manager instructions as well as owned initiated bids• Negotiate contracts and terms with clients• Assist Territory Manager ensure all clients in territory are covered and the full potential of the territory is achieved• Complete expense reports, sales reports, and misc. paperwork• Study information about new products so that equipment and supplies can be accurately depicted, and proper recommendations made• Compute customer’s installation or production costs, and estimate savings from new services, products, or equipment• Consult with engineers regarding technical problems• Travel to territory and advise customers regarding layouts, legal and insurance regulations, cost analysis, contract negations and collection methods for outdoor range sales• Stock and distribute resources such as samples and promotional and educational materials• Obtain building blueprints and specifications for use by engineering departments in bid operations Show less

• Work with customers locally and from abroad to customize a safe and memorable firearm experience• Organize group activities and functions at the range• Promote upcoming events and collaborate on marketing efforts• Maintain necessary certifications and stay abreast of currents trainings and procedures both within the facility and nationally• Evaluate conditions on the range at all times, making adjustments as necessary• Know, follow, and train on all safety and emergency… Show more • Work with customers locally and from abroad to customize a safe and memorable firearm experience• Organize group activities and functions at the range• Promote upcoming events and collaborate on marketing efforts• Maintain necessary certifications and stay abreast of currents trainings and procedures both within the facility and nationally• Evaluate conditions on the range at all times, making adjustments as necessary• Know, follow, and train on all safety and emergency response protocol's• Perform, Monitor, Schedule and Track all repairs, cleaning and routine maintenance on the facility• Develop and Evaluate Training Programs and Classes• Monitor inventory levels of the retail area, range as well as maintenance and cleaning supplies and reorder when necessary• Operate and update retail POS system when necessary Show less

Coordinate logistics and deliverables for trade shows. Logistics can include: booking booth and meeting space, managing housing, maintaining speaker and VIP schedules, packing and sending exhibition material to and from the office• Work with vendors (e.g. conference producers, freight forwarders, printers, etc), to ensure timely, cost-effective execution of sponsorships.• Manage sponsorship schedule including working with internal partners on upcoming sponsorship activity, fulfilling… Show more Coordinate logistics and deliverables for trade shows. Logistics can include: booking booth and meeting space, managing housing, maintaining speaker and VIP schedules, packing and sending exhibition material to and from the office• Work with vendors (e.g. conference producers, freight forwarders, printers, etc), to ensure timely, cost-effective execution of sponsorships.• Manage sponsorship schedule including working with internal partners on upcoming sponsorship activity, fulfilling logistical requests and updating marketing reports.• Assist in creation and publication of pre-show and post-show communications.• Develop on-site staffing schedules and coordinate pre-conference staffing activities.• Travel to and support onsite execution and management of key events, including show set-up and take-down as needed.• Track expenses and assist in financial reconciliation as needed• Ensure processing of show leads in CRM system and distribution to sales team.• Maintain show schedules, project checklist and processes through exhibit management templates & tools• Maintain files and documentation thoroughly and accurately in accordance with company and departmental policies. Show less

As the Rifle Product Manager, I support the development, execution and measuring of the annual product business plan, which defines product, price, promotion and distribution based on assigned metrics. Additionally, I coordinate efforts with existing functional departments to ensure the success of new products and the overall strategic product plan. Duties Include•Be the in-house category expert and act as the category leader within the company•Must be voice of the customer and… Show more As the Rifle Product Manager, I support the development, execution and measuring of the annual product business plan, which defines product, price, promotion and distribution based on assigned metrics. Additionally, I coordinate efforts with existing functional departments to ensure the success of new products and the overall strategic product plan. Duties Include•Be the in-house category expert and act as the category leader within the company•Must be voice of the customer and ensure the customer’s viewpoint during planning•Develop initial sales forecast, pricing, and gross profit to meet company objectives•Define the product strategy in annual plan. Outline and refine 5 year plan•Monitor ongoing plan execution, note deviations and pursue remedies •Develop product positioning and feature/benefit messaging, and ensure effective delivery of messages through marketing and sales•Work closely with sales on pricing and forecasting to meet revenue and profitability goals•Help specify market requirements for current and future products through market research supported by ongoing customer and channel feedback•Plan and execute successful product launches•Be an expert with respect to the competition and emerging relevant technologies. Manage the New Product Development process for assigned verticalsSecondary Functions•Advise on an itemized advertising and promotional budget to ensure the success of annual product plan. Collaborate on the creation and distribution of sales tools and collateral in support of marketing objectives including point of purchase. Brief and train inside sales force. Perform product demonstrations to key customers. Assist marketing and sales departments with product training and related materials. Attend relevant promotional events and new product introductions. Attend industry trade shows and select store level promotions. Be consistently seeking product enhancements and technologies. Be the internal voice of the customer and channel. Show less

Writing and instituting policies and processes that facilitate a high level of customer satisfaction and meet economic goalsEnsure adherence to budget goals for sales, labor, expenses, and profitability as well as the customer experience through merchandising, cleanliness, and general functionalityOptimize financial performance by conducting operational audits to ensuring a high level of internal policy execution and complianceLeading a team to meet customer expectations… Show more Writing and instituting policies and processes that facilitate a high level of customer satisfaction and meet economic goalsEnsure adherence to budget goals for sales, labor, expenses, and profitability as well as the customer experience through merchandising, cleanliness, and general functionalityOptimize financial performance by conducting operational audits to ensuring a high level of internal policy execution and complianceLeading a team to meet customer expectations and provide the best customer experience possibleRecruiting, hiring, and training new employeesPossessing a professional aptitude to attend management meetings and interact with financial institutions, marketing agencies, customers, employees, vendors, and team membersEstablish and maintain effective communications and business relationships with clients/customersCreate and implement marketing campaigns to build brand awareness and generate an increased in customer growth and revenue flow Show less

Conduct semi-annual marketplace analysis, focusing on brand / category direct competition, to include analysis of competitors’ existing and new products, distribution, pricing (e.g. price positioning and discounts), programs and other developmentsIdentify and define business opportunities that support product line strategyEngage in continuous and thorough end user research to ensure that needs are identified and new products are developed with end user inputStay abreast… Show more Conduct semi-annual marketplace analysis, focusing on brand / category direct competition, to include analysis of competitors’ existing and new products, distribution, pricing (e.g. price positioning and discounts), programs and other developmentsIdentify and define business opportunities that support product line strategyEngage in continuous and thorough end user research to ensure that needs are identified and new products are developed with end user inputStay abreast of related technological developments and feed into future product line directionCollect, analyze and report product feedback from the field. Filter out isolated problems and document recurring problems that require product design interventionIdentify and recommend value and product improvements to improve profitability while maintaining or improving product performance for the end userDevelop new product training material/library for us in internal sales training as well as customer education and presentationsApprove and supervise marketing messaging, strategy and tacticsAssist in planning and accountability for the respective market segment advertising and promotion annual budgetPrepare communication messaging and materials and coordinate with the Brand Marketing Communications GroupParticipate in the coordination and execution of designated product line(s) launches including development of marketing messaging, internal communication of new product features and benefits and key winning differences vs. competition and other alternativesAssist in the development of promotional Point-of-Purchase materialsDevelop and conduct high level product training for internal staff and field sales force by focusing on product sellable features, performance, and the analysis of competitors’ productsDevelop and assist in providing targeted training to Beretta Dealers, Chains, Distributors and other key customers Show less

Work with foreign counterparts on design, R&D efforts, and market viability of new and current productsCoordinate new product launch strategies with Brand MarketingWork with Marketing department to analyze ROI for events within my product segmentConduct focus groups for new and existing productsIdentify market opportunitiesAnalyze product profitability

JOB SUMMARY/OBJECTIVE:The objective of the Events/Marketing Associate is to convert customer/end-users to purchase Beretta products through trial and usage. Develop strategies to gain market feedback that will feed users view of product development. Build and maintain good working relationships to strengthen partnerships with Dealers. Work closely with and support Beretta’s sales-force to increase market share.ESSENTIAL JOB FUNCTIONS:Promote sales and create goodwill… Show more JOB SUMMARY/OBJECTIVE:The objective of the Events/Marketing Associate is to convert customer/end-users to purchase Beretta products through trial and usage. Develop strategies to gain market feedback that will feed users view of product development. Build and maintain good working relationships to strengthen partnerships with Dealers. Work closely with and support Beretta’s sales-force to increase market share.ESSENTIAL JOB FUNCTIONS:Promote sales and create goodwill for Beretta products by interfacing with organizations and maintaining a shoots presence.Advise customer on appropriate course of action to resolve functional issues and makes determinations on where and when firearm should be sent for servicing.Assist in the Mobile Showroom/Guns America appearances at Beretta customer locations and company events.Support staff at selected stores and at consumer events.Display merchandise in mobile unit to entice the consumer to purchase Beretta products.Build and maintain product display in compliance with Beretta’s standards. Implement the company’s merchandising directives which may require some creativity in molding directives to also be consistent with particular Dealer’s goals and image.Manage inventory that is on mobile showroom.ESSENTIAL JOB FUNCTIONS:Track condition of Beretta products and re-order merchandise when necessary.Work with Marketing and Merchandising Manager in finding strategies to obtain direct consumer feedback.Ensure proper communication with all parties involved.Develop and maintain customer client listing.Work closely with Beretta USA staff as it relates to new product training, reporting and marketing.Prepare reports of event transactions and keep expense accounts current.Follow through to ensure that all problems are satisfactorily resolved.Suggest new procedures on programs to prevent customer’s problems/complaints. Show less

Ensure the members of the outdoor media have the information and products they need for their writing projectsCreated and distributed press releases and other promotional literatureCoordinate details and serve as the point of contact for company promotional hunts, which may involve writers and other industry professionalsCoordinate details and serve as the point of contact at industry showsAssist with creation and editing efforts of company catalogs and other… Show more Ensure the members of the outdoor media have the information and products they need for their writing projectsCreated and distributed press releases and other promotional literatureCoordinate details and serve as the point of contact for company promotional hunts, which may involve writers and other industry professionalsCoordinate details and serve as the point of contact at industry showsAssist with creation and editing efforts of company catalogs and other promotional materialsMaintain and upgrade pages within the company website and social media pages to reflect new product offerings, company activities, promotions, etc.Ensure all Federal Firearm License (FFL) related documentation is in compliance with current Bureau Alcohol Tobacco and Firearms (BATF) regulationsMaintain the media list and regular contact (relationship building) with outdoor writers/editors to keep them informed of new productsSchedule meetings, project follow-up, creation and maintenance of reports, and other administrative tasks as needed Show less

Maintain crucial Human Resource functions including new hire paperwork and orientation, assisting employees with questions in regards to their benefits, writing policies and procedures, assisting with payroll, complete I-9 verifications, and all other Human Resources duties as neededWork with an outsourced IT company to ensure that all critical technological systems are running at their optimal levelsMaintain and update the company website and store site. Ensure all Federal… Show more Maintain crucial Human Resource functions including new hire paperwork and orientation, assisting employees with questions in regards to their benefits, writing policies and procedures, assisting with payroll, complete I-9 verifications, and all other Human Resources duties as neededWork with an outsourced IT company to ensure that all critical technological systems are running at their optimal levelsMaintain and update the company website and store site. Ensure all Federal Firearm License (FFL) related documentation was in compliance with current Bureau Alcohol Tobacco and Firearms (BATF) regulationsWork in both the accounts receivable and payable departmentsHandle both inbound and outbound customer relation inquires as well as programmed and updated a computerized phone systemHelp customers on the telephone, in person, and via emailSustain vital financial informationWork efficiently with other departments to ensure a positive working environmentWork with numerous outside businesses to coordinate and attend tradeshows Work with programs daily such as Excel, Word, PowerPoint, and Quick BooksTaught and guided other employees with the fundamentals of the MS Office Suite Show less

I worked in both the accounts receivable and payable departmentsManaged and documented important data pertaining to the operations of the businessEnsured all UDOT regulations were met and maintained Handled both inbound and outbound customer relation inquiresMaintained important legal documentationSustained vital financial informationWorked efficiently with other departments to ensure a positive working environmentDispatched trucks in a… Show more I worked in both the accounts receivable and payable departmentsManaged and documented important data pertaining to the operations of the businessEnsured all UDOT regulations were met and maintained Handled both inbound and outbound customer relation inquiresMaintained important legal documentationSustained vital financial informationWorked efficiently with other departments to ensure a positive working environmentDispatched trucks in a manner to efficiently meet the customer’s needsWorked with programs daily such as Excel, Word, Quattro, Cyma IV (accounting software), and Quick BooksUpdated and maintained contracts Show less

Worked in accordance of MSHA, State and Federal regulations to ensure a safe and productive work environmentOperated and maintained an array of heavy equipment and large truck scalesInteracted with the public on a daily basis while Providing great customer service to aggregate purchasersScheduled incoming and outgoing productsOperated a wide array of office equipment to ensure proper record keeping and documentation

I was in charge of the every day operation of a gravel pit mining operationOperated numerous types of heavy equipment, front end loaders, dozers, and backhoesMaintained and document all pit activitiesFiled daily reports on sales and aggregate inventoryRan and maintained the scales as well as operated the water truckComplied with MSHA and EPA guidelines as well as carried numerous certifications from MSHA