Kari Houle Email & Phone Number

Little Falls, Mn, Us

Direct the Account Management / Customer Success Team that is responsible for -Successful retention of our current Hoonuit Professional Development and Analytics customer base across all markets -Expanding revenue in customer accounts through up-sell / cross-sell -Driving the new sales efforts of Hoonuit's Professional Development solution -Providing technical support and troubleshooting for client base -Increasing adoption and value that the Hoonuit portfolio of resources provides at each customerMonitor effectiveness of individuals on the team and implementation programs through defining and analyzing operational metrics. Prepare a subset of those metrics to executive team, company and board.Manage and partner with internal product and content development teams to determine new product features or enhancements needed within the Hoonuit Professional Development solution. This includes prioritizing projects and defects for the development team based on impact, managing external contractors.

Responsible for driving Customer Success Team's activities to generate both net new sales as well as successful retention of current Hoonuit Professional Development customer base in K-12 education, higher education, international education and corporate markets. Manage team of Customer Success Managers responsible for strategic implementation and growth of current customer base.Responsible for technical support team that handles remote authentication, Learning Management System integration and technical troubleshooting for current and prospective customers.In charge of ongoing training and coaching of employees as it pertains to our resources, operations and Hoonuit mission and values

Little Falls, Minnesota

Directly oversee Account Management team to help develop strategic implementation plans for Atomic Learning resources with our Higher Education, International and Corporate customers.Responsible for technical support team that handles remote authentication, Learning Management System integration and technical troubleshootingIn charge of ongoing training and coaching of employees as it pertains to our resources, operations and Atomic Learning's mission and values

Little Falls, Mn

Responsible for the implementation, growth and retention of a designated book of Higher Education customers. Developed strategic, customized implementation plans for each customer which included; aligning Atomic Learning resources to their goals and focus areas, uncovering additional ways in which Atomic Learning aligned to college/university initiatives,working with contacts from various departments/ functional areas across campus to ensure deeper integration of resources, provide on site or virtual training and customer service. Assisted with the technical set up of authentication methods and system integration methods being used by the customer.

Pierz, Mn

Licensed agent specializing in property and casualty insurance for both personal and commercial lines of service.

Various

Managed entire operation of a multi million dollar location with staffing of 25+. Oversaw operations, human resources, training, visual merchandising, customer service and sales performance of the store. Led store team to achieve double digit sales increases in 5 of 7 years as a store manager. Was also named a corporate training manager from 2004 to 2010, responsible for training new store managers hired by company in both operational areas as well as management skill development, Training new corporate office employees on field experience specializing in their area, supporting troubled stores and staffing and opening new store locations.

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