Software User Manual and Installation DocumentationProduct Data Sheet Creation

* Wrote and created user manuals, quick reference documents and other user documentation for electronic health records (EHR) and practice management (PM) software* Created a preliminary design for an online help site* Collaborated with Subject Matter Experts, Product and Quality Assurance teams* Wrote internal process instructions documents with the Operations team* Developed internal departmental web sites to enhance communication in a dispersed workforce* Created… Show more * Wrote and created user manuals, quick reference documents and other user documentation for electronic health records (EHR) and practice management (PM) software* Created a preliminary design for an online help site* Collaborated with Subject Matter Experts, Product and Quality Assurance teams* Wrote internal process instructions documents with the Operations team* Developed internal departmental web sites to enhance communication in a dispersed workforce* Created several marketing video presentations for potential investors and partners describing the use and benefits of the software* Wrote, recorded and published software tutorial videos to YouTube* Tested the software (as part of an Alpha testing team) based on existing knowledge of PM systems and scripts written by the R&D team Show less

* Conduct interviews, hire new staff, and provide employee orientation* Supervise staff in accordance with company policies and procedures* Establish employee goals and conduct employee performance reviews* Schedule and conduct department meetings

* Write and format technical documentation, including software user manuals, installation manuals and configuration manuals* Copy edit marketing materials, verifying content accuracy as well* Write and edit sales letters and other business communication for the company* Support co-workers and clients when troubleshooting product issues* Create Microsoft Word forms and PDF forms for various uses

* Perform functional, regression, component, exploratory, integration and system testing of software* Collaborate with developers and software support to resolve issues with the software* Troubleshoot reported errors in the software before forwarding to development

* Design functional specifications for new software features* Collaborate with developers and software support personnel

* Created and formatted technical media such as manuals, presentations, and marketing materials* Created style guides and software templates* Proofread and checked documents for formatting, quality and adherence to client standards* Established standard operating procedures with team* Printed and assembled hardcopy documentation* Participated in client and internal meetings to complete project goals

* Coordinated photo shoots and meetings based on client-provided layouts and directions* Monitored shipping and receiving of merchandise for photo shoots* Responsible for final approval and shipping of all film

* Established in-house editing department responsible for quality control of copy* Ensured the correctness of all retail catalog layouts regarding grammar, punctuation, spelling, style and accuracy to photos* Consulted with relevant personnel to answer questions about copy and problem areas* Responsible for light copy writing duties

* Ensured correctness of all print, radio and television advertising for major airline and telecommunications firms before it left the agency* Responsible for the continuity and clarity of all agency account work* Created and maintained client style manuals* Consulted with art directors, traffic coordinators, writers and account executives to answer questions about copy and clarify problem areas