Kari Jo R. Email & Phone Number

Minneapolis, MN, US

Minneapolis, Minnesota, United States

Brooklyn Park, Minnesota, United States

Connecting to our guests via their mobile device is a deeply personal avenue to guest loyalty that requires Team Members who are empathetic, knowledgeable and educational. Our goal is to drive an impressing Target branded experience via our platform within the Mobile app so amazing that you feel like you are in your most loved Target store. My goal is to.

Greater Minneapolis-St. Paul Area

• Supervised the daily operations of the call center and directly responsible for the ongoing training, quality monitoring, coaching, attendance & payroll management from 10 to 16 direct reports.
• Team consistently placed within top quartile for key performance indicators including sales, customer satisfaction survey and first call resolution.
• Lead Net Promoter System including surveys and readouts including elevation management with new hires at weekly touch bases through first 90 days which was adopted as a best practice and instituted with all employees.
• Served as site lead for agent facing tool issue and conducted tracking process to elevate system issues to developers while maintaining front line communication to increase trust in tools and systems.
• Addressed gaps in new leader onboarding process by recruiting tenured and high preforming supervisors to share best practices in monthly forums.
• Initiated and maintained networking relationships with top executives across the organization.

Greater Minneapolis-St. Paul Area

I have worked in customer service my whole life because the psychology of great customer care is my passion. Great customer care is the responsibility of each and every employee from the front line to the boardroom. Everything in this world depends on how we treat one and another- regardless of the situation.*Provided superior customer service to 7 million.

Greater Minneapolis-St. Paul Area

• Leading evolution of the customer experience because it will be our best product.
• De-escalating calls with current subscribers, diplomatically handle customers effectively to assist them and retain their business.
• Assisting the customer to rediscover the value in our service by actively listening and educating.
• Handling questions that may include some technical help to get their service working properly
• Providing the highest quality of customer service.Level 3Coaching newly trained agents before coming onto the floor while in academy.Taking over current calls that may have become escalated with the prior agent..

Greater Minneapolis-St. Paul Area

The Customer Account Executive in St. Paul is responsible for delivering a superior experience for customers. Our mission is to anticipate the needs of our customers, offer products and pricing to fit their unique needs, and resolve their issues on the first call.

Greater Minneapolis-St. Paul Area

• Founded with the goal of bringing together Minnesota fine artists and musicians in the eclectic Uptown neighborhood of Minneapolis. Each show being a one-day event that focused on showcasing local art and music while.
• Secured event sponsors for food/beverage & equipment usage.
• Managed all security, concessions, entry, sound and sales volunteers.
• Established a community based marketing program by utilizing local free advertising space & working with area retailers & organizations by encouraging their employees to “talk up” the event to their patrons.
• Reviewed and followed city and county rules and regulations for compliance.
• Found and booked local up and coming bands and visual artists.

Cambridge, MN

• Tax Preparations at tax time and throughout the year.
• Responsible for typing memos, reports and Excel/Word/Pages document creation.
• Client relations and appointment scheduling.
• General office management.

National Tour

• Doubled the bands merchandise sales, compared to 10 years of previous touring.
• Created eye catching merchandise displays.
• Superior customer service and fan education concerning the goal of the musicians and their mission of environmental sustainability.
• Managed silent live auctions after the show.
• Excellent and fast cash handling, exceeding demands of after show sales.